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- Tasks: Lead a team to provide top-notch mental health support and ensure compliance with regulations.
- Company: Join Look Ahead Care and Support, a leading not-for-profit in social care.
- Benefits: Enjoy up to 30 days annual leave, free DBS, and exclusive discounts.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Degree level education and experience in managing teams and resources required.
- Other info: Diverse and inclusive workplace with strong values and commitment to social impact.
The predicted salary is between 44000 - 61600 ÂŁ per year.
Join to apply for the Service Manager role at Look Ahead Care and Support
Look Ahead Care and Support provided pay range
This range is provided by Look Ahead Care and Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’re looking for a kind, compassionate and resilient Service Manager to join our Mental Health service in Chelsea and Kensington.
ÂŁ44,000 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You\’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That\’s why we offer a wide range of benefits, award‑winning Learning & Development and a culture that welcomes all. These aren\’t token gestures – we\’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Cycle to work scheme
- Employee Assistance Programme for 24‑7 confidential support
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you\’ll do:
The role will be providing line management for Team Leaders ensuring that compliance with organisational, local authority and legal regulations are adhered to and the quality of services is pushed to the highest standards as possible to ensure excellent quality of life for customers and a good working environment for colleagues.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
About you:
- Undertake key‑working responsibilities for a caseload assigned by the Team Leader / Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
What you\’ll bring:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Skills, Knowledge and Experience
- Educated to degree level or equivalent
- Experience of managing contracts and resources and delivering to budget and performance targets
- Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
- Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
- Other relevant professional memberships and/or specialist qualifications
For a full job description please visit our website.
About us:
Look Ahead is a leading, not‑for‑profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co‑design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One‑Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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Greater London, England, United Kingdom
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Service Manager employer: Look Ahead Care and Support
Contact Detail:
Look Ahead Care and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the mental health sector, especially those connected to Look Ahead. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching Look Ahead's values and services. Show us you’re not just a fit for the role, but also for our culture of compassion and excellence.
✨Tip Number 3
Practice your responses to common interview questions. We want to see how you handle real-life scenarios, so think about examples from your past that showcase your skills and resilience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in managing teams and delivering high-quality services, as this is what we’re really looking for!
Showcase Your Skills: Don’t forget to mention your relevant qualifications and any experience you have with mental health services. We want to see how your skills align with our mission of transforming lives.
Be Authentic: Let your personality shine through in your application. We value kindness and compassion, so share examples that demonstrate these traits in your previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Look Ahead Care and Support's mission and values. Familiarise yourself with their services, especially in mental health, as this will show your genuine interest and alignment with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage teams, deliver on performance targets, and handle compliance. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Your People Skills
As a Service Manager, you'll be working closely with both staff and customers. Highlight your approachability, resilience, and teamwork skills during the interview. Share anecdotes that illustrate how you've successfully engaged with others in challenging situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking insightful questions about the role or the company culture. This not only shows your enthusiasm but also helps you gauge if Look Ahead is the right fit for you.
