At a Glance
- Tasks: Manage rent and service charge accounts while supporting vulnerable individuals in the community.
- Company: Join a compassionate team at Look Ahead, dedicated to making a difference.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping people achieve income stability and housing security.
- Qualifications: Kindness, resilience, and a passion for customer service are essential.
The predicted salary is between 36000 - 36000 € per year.
We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.
£36,000.00 per annum, working 35 hours per week.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Rent Collection and Arrears Management: Manage rent and service charge accounts across a defined patch, ensuring payments are made.
- Housing Benefit, Universal Credit and Income Stability: Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information.
Income Officer in London employer: Look Ahead Care and Support
Look Ahead is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture in Islington, we offer generous benefits including up to 30 days of annual leave, a robust pension scheme, and opportunities for career advancement within our dedicated Landlord and Customer Service team. Join us to make a meaningful impact in the lives of vulnerable individuals while enjoying a fulfilling and rewarding work environment.
Contact Detail:
Look Ahead Care and Support Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Look Ahead and understanding their values. Show us how your skills align with their mission of supporting vulnerable communities. It’s all about making that connection!
✨Tip Number 3
Practice your responses to common interview questions, especially around rent collection and arrears management. We want to see you shine when discussing your experience and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Look Ahead.
We think you need these skills to ace Income Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Income Officer role. Highlight any relevant experience in income management or customer service, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Resilience:As we’re looking for someone kind and resilient, share examples in your application where you've overcome challenges or supported others. This will help us see how you handle tough situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with rent collection processes, arrears management, and how to liaise with housing benefit teams. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Compassion
Since the role requires kindness and compassion, think of examples from your past experiences where you've demonstrated these qualities. Whether it's helping a customer in distress or resolving a conflict, be ready to share these stories during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Income Officer, and how success is measured in this role. This shows that you're engaged and serious about contributing to Look Ahead.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and concisely. The more you practice, the more comfortable you'll feel during the actual interview, which can make all the difference!
