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- Tasks: Lead housing operations and ensure resident safety while managing a dedicated team.
- Company: Join Look Ahead, a compassionate organisation focused on community welfare.
- Benefits: Enjoy up to 30 days annual leave, generous pension contributions, and life assurance.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent, with management qualifications preferred.
The predicted salary is between 59535 - 59535 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535.00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here. Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
- Housing operations and tenancy management: Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
- Safeguarding and Risk Management: Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.
- Property, Estates and Void Management: Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Compliance and Resident Safety: Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Leadership and Team Management: Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Cross-Departmental Coordination: Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Customer Involvement and Tenant Experience: Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Performance, Quality and Assurance: Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships: Head of Housing, Housing Officers, Income Team, Care & Support operational teams.
About you: Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
- Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification.
- Desirable: Other relevant professional memberships and/or specialist qualifications are desirable.
About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
Housing Operations Manager in London employer: Look Ahead Care and Support
Contact Detail:
Look Ahead Care and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing operations and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Look Ahead.
We think you need these skills to ace Housing Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing operations and management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Compassion: Since we’re looking for a kind and compassionate Housing Operations Manager, let your personality shine through in your application. Share examples of how you've positively impacted others in your previous roles – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points are easy to understand. This will help us see your qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Operations Manager. Familiarise yourself with housing operations, tenancy management, and compliance requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since the role requires kindness and compassion, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share stories about how you've handled difficult situations with empathy, especially in a housing or community context.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks. Prepare by thinking through potential challenges in housing operations and how you would address them, particularly around safeguarding and resident safety.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they promote resident involvement. This shows your interest in not just the role, but also in being part of their community.