At a Glance
- Tasks: Be the friendly voice for customers, handling queries and support with compassion.
- Company: Join a caring organisation dedicated to social purpose and community support.
- Benefits: Enjoy up to 30 days annual leave, generous pension, and exclusive discounts.
- Other info: Inclusive workplace with strong values and commitment to diversity.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: GCSE English and Maths, IT skills, and customer service experience required.
The predicted salary is between 26936 - 26936 £ per year.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide a Customer Call Centre as the 'first point of contact' within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
What you'll do:
- Be the first point of contact for customers and staff throughout the organisation on all enquiries
- Deal with enquiries on Housing Management, Maintenance and Customer Support
- Receive and action maintenance requests for owned, managed or leased properties
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
- Data entry into IT systems and databases for reporting and performance indicators
- Support of administration functions within the team
About you:
- Approachable and open behaviour. Works as part of a group or team
- A strong approach and commitment to providing an excellent customer service
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
What you'll bring:
- Educated as a minimum to GCSE English and Maths or equivalent
- IT literate and can use Microsoft software packages and housing management systems
- Customer service skills especially verbal
- At least two years experience in working in a call centre, property and/or customer services environment
About us:
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Customer Contact Centre Officer in London employer: Look Ahead Care and Support
Look Ahead is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in Islington. With benefits such as up to 30 days of annual leave, a generous pension scheme, and exclusive discounts, we empower our Customer Contact Centre Officers to thrive in their roles while making a meaningful impact in the community. Join us to be part of a compassionate team dedicated to excellence and inclusivity, where your career can flourish.
Contact Details:
Look Ahead Care and Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Officer in London
✨Tip Number 1
Get to know the company! Research Look Ahead's values and mission. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Look Ahead team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Contact Centre Officer in London
Some tips for your application 🫡
Show Your Compassion:In your application, let your kind and compassionate nature shine through. Share examples of how you've provided excellent customer service in the past, especially in challenging situations.
Tailor Your CV:Make sure your CV is tailored to the role of Customer Contact Centre Officer. Highlight your relevant experience in call centres or customer service environments, and don't forget to mention your IT skills!
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Address how you meet the job requirements and why you're a great fit for our team at Look Ahead. We love straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role there!
How to prepare for a job interview at Look Ahead Care and Support
✨Know the Company Values
Before your interview, take some time to research Look Ahead's values. They focus on excellence, compassion, and inclusivity. Showing that you understand and align with these values can really impress the interviewers.
✨Prepare for Customer Scenarios
Since this role is all about customer service, think of specific examples from your past experiences where you handled difficult customer situations. Be ready to discuss how you remained calm and resilient while providing excellent service.
✨Familiarise Yourself with IT Systems
Brush up on your IT skills, especially with Microsoft software and any housing management systems you might have used before. Being able to demonstrate your technical proficiency will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As a Customer Contact Centre Officer, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience.
