At a Glance
- Tasks: Be the first point of contact for housing support inquiries and assist customers.
- Company: Look Ahead Care and Support, dedicated to helping communities thrive.
- Benefits: Competitive salary, increasing annual leave, and a generous pension.
- Other info: Fixed Term Contract for 12 months with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent customer service skills and two years' experience in a call centre or property environment.
The predicted salary is between 26936 - 26936 £ per year.
Look Ahead Care and Support is seeking a Customer Contact Centre Officer in Islington, offering an annual salary of £26,936. In this role, you will be the first point of contact for customers and staff, handling various inquiries related to housing and tenant support services.
The ideal candidate will possess excellent customer service skills and a minimum of two years' experience in a call centre or property environment. This position is a Fixed Term Contract for 12 months, with benefits including increasing annual leave and a generous pension.
Customer Call Centre Officer - First Contact for Housing Support in London employer: Look Ahead Care and Support
Look Ahead Care and Support is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Islington, this role provides the opportunity to make a meaningful impact in the community while enjoying benefits such as increasing annual leave and a generous pension scheme, making it an ideal place for those seeking rewarding employment in housing support.
Contact Details:
Look Ahead Care and Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Call Centre Officer - First Contact for Housing Support in London
✨Tip Number 1
Make sure to research Look Ahead Care and Support before your interview. Knowing their values and services will help you connect your experience with what they do, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice common call centre scenarios and how you'd handle them. This will prepare you for any situational questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Don’t forget to highlight your customer service experience! Share specific examples of how you've gone above and beyond for customers in previous roles, especially in a call centre or property environment.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way!
We think you need these skills to ace Customer Call Centre Officer - First Contact for Housing Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience in a call centre or property environment. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing support and how your skills make you the perfect fit for our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills:As a Customer Contact Centre Officer, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Call Centre Officer and the specific services offered by Look Ahead Care and Support. Familiarise yourself with common housing inquiries and tenant support services so you can speak confidently about how you would handle various situations.
✨Showcase Your Experience
With a minimum of two years' experience in a call centre or property environment required, be ready to share specific examples from your past roles. Highlight instances where you provided excellent customer service, resolved issues, or improved processes. This will demonstrate your capability and fit for the position.
✨Practice Active Listening
As the first point of contact, active listening is crucial. During the interview, show that you can listen attentively and respond thoughtfully. You might even want to practice this skill with a friend beforehand, ensuring you can summarise their points and ask relevant follow-up questions.
✨Prepare Questions
Interviews are a two-way street, so prepare insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in housing support, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
