Learning and Development Partner

We're looking for a kind, compassionate and resilient Learning and Development Partner to join our People Team located at our Head Office in Islington. This is a hybrid role with a minimum of two days in the office each week, normally Tuesdays and Thursdays.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Season ticket loans for public transport travel to work
• A generous pension - we will contribute up to 8% (via salary exchange), and life assurance cover of 3x annual pensionable salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• Online wellbeing resources
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

This is a fantastic opportunity for someone looking to start a career in Learning & Development and build experience across a busy, supportive L&D function. Working across the L&D team, you will support the administration, coordination and delivery of all Look Ahead's staff training and development programmes, student placements, apprenticeships, Diversity & Inclusion and Wellbeing initiatives. You will coordinate workshops from enrolment through to completion, maintain training records, support internal communications to promote L&D activity and encourage high levels of engagement, attendance and compliance with all training and courses. Responsible for ensuring all information is accurate and up to date on the LMS platform (currently MyLearning).

What you'll do:

• Schedule and manage training workshops and delegate communications
• Liaise with and maintain relationships with external training providers
• Process professional development applications and book delegates onto relevant in-house programmes or apprenticeships
• Keep all training information, materials and records updated across the business
• Administer and monitor attendance, completions and compliance requirements
• Maintain and update tracking and monitoring spreadsheets regularly
• Manage training facilities, equipment and room configuration
• Coordinate learning analytics and produce monthly reporting on attendance, completions and KPIs
• Manage the end-to-end induction process from booking new starters, marking attendance and deliver day 1 induction on a rota
• Share training evaluation feedback with trainers and identify areas for improvement
• Co-ordinate delegate lists for trainers and venues and joining instructions for learners weekly for upcoming training events
• Respond to and process student and volunteer placement enquiries
• Provide guidance to potential applicants and ensure vetting compliance
• Maintain accurate tracking systems and provide monthly progress updates to managers
• Support with onboarding processes and coordination of relevant induction elements
• Liaise with internal and external stakeholders to ensure a consistent placement experience
• Support the organisation and marketing of apprenticeships opportunities
• Monitor activity, attendance, milestones and qualification progress for recruited apprentices
• Maintain structured reporting and make recommendations for programme improvements
• Support attendance at job fairs, recruitment events or school/college events as required
• Maintain L&D and Student Placement shared inboxes daily in line with Service Level Agreements (SLAs)
• Promote diversity, inclusion and Look Ahead's employer brand through internal communications, including Workplace and intranet posts
• Support the implementation of the Inclusion & Diversity Action Plan, Wellbeing initiatives and engagement feedback actions with the Recruitment, Training and Talent Manager
• Ensure all activity is compliant with health and safety requirements
• Seek feedback from stakeholders to identify opportunities for improvement
• Support People Team projects and organisational development work as required

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Organised with good attention to detail and able to prioritise effectively
• Keen to deliver a high level of customer focused service
• Responsive to queries and issues and able to come up with effective solutions that meet the business and customer needs
• Strong communicator who is able to easily build effective working relationships
• Adaptable and resilient under pressure
• Decisive and able to prioritise and manage multiple tasks
• Keen interest in Learning & Development
• Positive team player who is values driven and contributes to a supportive team culture and works in a collaborative way across the People team, the wider organisation and with stakeholders

What you'll bring:

• Strong administrative and IT skills, including Microsoft Office
• Confident in using learning management systems or willing to learn
• Excellent communication and customer service skills
• Confident to facilitate induction training
• Comfortable producing reports, analysing data and maintaining spreadsheets