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- Tasks: Lead housing operations, ensuring high standards and addressing issues proactively.
- Company: Look Ahead, a compassionate organisation dedicated to supporting vulnerable communities.
- Benefits: Generous salary, up to 30 days annual leave, pension contributions, and life assurance.
- Other info: Join a supportive team with opportunities for professional growth and community networking.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Degree level education and relevant management qualifications preferred.
The predicted salary is between 59535 - 59535 £ per year.
We're looking for a kind, compassionate and resilient Housing Operations Manager located at our Head Office in Islington. £59,535.00 per annum, working 35 hours per week. Want to feel valued? You'll feel at home here.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)
- Free DBS
What you'll do:
- Lead the day-to-day landlord function across supported housing services, keeping standards consistent and addressing issues before they escalate.
- Take responsibility for ensuring housing management activity actively identifies and responds to safeguarding risks, including where concerns emerge through non-engagement, property condition, or repeated enforcement action.
- Oversee a planned programme of estate inspections, tenancy audits, and housing-led health and safety checks, ensuring actions are clearly recorded, owned, and followed up where standards fall short.
- Take day-to-day responsibility for housing-led compliance activity, working closely with Property and Compliance teams to make sure statutory requirements are met in practice, not just on paper.
- Line manage Housing Officers, setting clear expectations around performance, accountability, and professional conduct, and addressing issues promptly where standards slip.
- Act as the main operational link between Housing, Property, Compliance, Care and Support, and Income teams, ensuring issues are addressed collectively rather than passed between services.
- Promote meaningful resident involvement in housing services, ensuring opportunities for engagement are accessible and appropriate to the needs of supported housing residents.
- Use performance data, case audits, complaints, and service insight to identify emerging risks, recurring issues, and gaps in housing management practice.
Key relationships:
- Head of Housing
- Housing Officers
- Income Team
- Care & Support operational teams
About you:
Enjoys social interaction and the company of others, networks in local business community.
What you'll bring:
- Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification.
- Desirable: Other relevant professional memberships and/or specialist qualifications are desirable.
About us:
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed.
Housing Operations Manager employer: Look Ahead Care and Support
Contact Detail:
Look Ahead Care and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to housing operations and think about how your experience aligns with their mission. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Look Ahead.
We think you need these skills to ace Housing Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Operations Manager role. We want to see how you can bring your unique flair to our team!
Showcase Your Compassion: Since we're looking for a kind and compassionate individual, don’t shy away from sharing examples of how you've positively impacted others in your previous roles. Let us see your heart in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Look Ahead!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Operations Manager. Familiarise yourself with safeguarding, compliance, and property management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Compassion
Since the role requires kindness and compassion, think of examples from your past experiences where you've demonstrated these qualities. Be ready to share stories about how you've positively impacted residents or handled difficult situations with empathy.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in this role. This shows that you're engaged and serious about finding the right fit for both you and the organisation.
✨Highlight Leadership Skills
As you'll be managing a team, be prepared to discuss your leadership style and how you handle performance issues. Share specific examples of how you've motivated a team or resolved conflicts, as this will demonstrate your capability to lead effectively.