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- Tasks: Lead and support a team in delivering high-quality mental health services.
- Company: Join Look Ahead, a leading not-for-profit care provider in London.
- Benefits: Enjoy up to 30 days annual leave, free DBS, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in managing accommodation services and supervising staff is essential.
- Other info: Dynamic work environment with strong values of excellence, compassion, and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a kind, empathetic and resilient Deputy Manager to join our Mental Health Service in Tower Hamlets. The role offers a salary of £37,000.00 per annum, working 40 hours per week.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
We are seeking an experienced and motivated Deputy Service Manager to support the effective delivery of a 21-unit Supported Housing service providing both high- and low-support accommodation for adults with mental health histories and complex needs. You will work in partnership with key stakeholders to deliver a high-performing, compliant service rooted in holistic, person-centred support. Through trauma-informed, psychologically informed, and strengths-based practice, you will support your team to work alongside customers to achieve meaningful outcomes, independence, and wellbeing.
What you’ll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Leadership, Staff Line Management and Culture
- Support the Senior Service Manager to lead, motivate, and develop the staff team, promoting a positive, inclusive, and performance-driven culture aligned with Look Ahead values.
- Provide effective line management, including induction, supervision, appraisals, and ongoing development, ensuring staff competence, accountability, and wellbeing.
- Address staff issues promptly, including performance concerns, conflict resolution, and conduct matters, supporting early and proportionate intervention.
- Promote reflective practice and continuous improvement through supervision, team meetings, and learning opportunities.
- Ensure clear, consistent, and transparent communication across the service to support staff engagement and shared understanding of priorities.
- Operational Management, Performance and KPIs
- Support the Senior Service Manager to drive day-to-day operational delivery across the service or designated Lots, contributing to objective setting and performance monitoring.
- Monitor service performance against local and organisational targets, taking action to address underperformance where required.
About you:
- Ability to lead and motivate staff in a transparent and consistent manner
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
What you’ll bring:
Essential:
- Experience of managing accommodation-based services and resources and delivering to budget and performance targets
- Experience of supervising staff teams supporting young people in/leaving care
Desirable:
- Other relevant professional memberships and/or specialist qualifications
- Holds relevant CMI/NVQ Level 4 or other business/management qualification
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Deputy Manager - Mental Health employer: Look Ahead Care and Support
Contact Detail:
Look Ahead Care and Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager - Mental Health
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Deputy Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since Look Ahead is all about compassion and inclusivity, think of examples from your past that showcase how you've embodied these traits in your work.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and team management. We want to hear how you’ve motivated teams and handled challenges in a supportive way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our amazing team at Look Ahead.
We think you need these skills to ace Deputy Manager - Mental Health
Some tips for your application 🫡
Show Your Empathy: When writing your application, let your kind and empathetic nature shine through. Use examples from your experience that demonstrate how you've supported others, especially in challenging situations.
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Highlight your relevant experience and skills without waffling – we want to see what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Deputy Manager role. Mention how your values align with ours at Look Ahead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Look Ahead Care and Support
✨Know the Company Inside Out
Before your interview, take some time to research Look Ahead and their values. Understand their mission in transforming lives and how they support mental health services. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed staff, resolved conflicts, or promoted a positive culture. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Emphasise Empathy and Resilience
Given the nature of the role, it's crucial to convey your empathetic approach and resilience. Share stories that illustrate how you've supported individuals with complex needs and how you've maintained your composure in challenging situations. This will resonate well with the interviewers looking for someone who can handle the demands of the job.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes, team dynamics, or how they measure success in the role. Thoughtful questions not only show your interest but also help you determine if the company is the right fit for you.
