At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and providing support.
- Company: Join a caring organisation with a strong social purpose in Islington.
- Benefits: Enjoy up to 30 days annual leave, generous pension, and exclusive discounts.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping people and building community connections.
- Qualifications: GCSE English and Maths, IT skills, and customer service experience required.
We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington. £26,936.00 per annum, working 35 hours per week. Fixed Term Contract for 12 months.
Want to feel in control of your career? You'll feel at home here. Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.
What you'll do:
- This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- As a member of the Customer Call Centre be the first point of contact for customers and staff throughout the organisation on all enquiries.
- Deal with enquiries on Housing Management, Maintenance and Customer Support.
- Receive and action maintenance requests for owned, managed or leased properties.
- Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure.
- Data entry into IT systems and databases for reporting and performance indicators.
- Support of administration functions within the team.
About you:
- Approachable and open behaviour.
- Works as part of a group or team.
- A strong approach and commitment to providing an excellent customer service.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
What you'll bring:
- Essential: Educated as a minimum to GCSE English and Maths or equivalent.
- IT literate and can use Microsoft software packages and housing management systems.
- Customer service skills especially verbal.
- At least two years experience in working in a call centre, property and/or customer services environment.
About us:
We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Customer Contact Centre Officer employer: Look Ahead Care and Support
Look Ahead is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in Islington. With benefits such as up to 30 days of annual leave, a generous pension scheme, and exclusive discounts, we empower our Customer Contact Centre Officers to thrive both personally and professionally. Join us to make a meaningful impact while enjoying a fulfilling career in a compassionate and inclusive environment.
Contact Details:
Look Ahead Care and Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Centre Officer
✨Tip Number 1
Get to know the company! Research Look Ahead and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being the first point of contact, think of scenarios where you can demonstrate your calmness and resilience. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Look Ahead team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Contact Centre Officer
Some tips for your application 🫡
Show Your Compassion:As a Customer Contact Centre Officer, kindness and compassion are key. Make sure your application reflects these qualities. Share examples of how you've helped customers in the past to show us you’re the right fit!
Tailor Your CV:Don’t just send out the same CV for every job! Tailor it to highlight your experience in customer service and call centre roles. We want to see how your skills match what we’re looking for at Look Ahead.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be the first point of contact for our customers!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Look Ahead Care and Support
✨Know the Company Values
Before your interview, take some time to understand Look Ahead's values. They focus on excellence, compassion, and inclusivity. Showing that you resonate with these values can really set you apart and demonstrate that you're a good fit for their team.
✨Prepare for Customer Scenarios
As a Customer Contact Centre Officer, you'll be dealing with various customer queries. Think of specific examples from your past experience where you've successfully handled difficult situations or provided excellent customer service. Be ready to share these during your interview!
✨Show Your Resilience
The job requires a calm and resilient approach. Prepare to discuss how you've managed stress or challenging situations in previous roles. This will help illustrate your ability to stay composed and effective under pressure, which is crucial for this position.
✨Practice Your IT Skills
Since the role involves data entry and using IT systems, brush up on your Microsoft software skills. You might be asked about your experience with housing management systems, so be prepared to discuss any relevant tools you've used in the past.
