At a Glance
- Tasks: Be the first point of contact for customers, handling housing inquiries and support.
- Company: Look Ahead Care and Support, dedicated to helping communities thrive.
- Benefits: Competitive salary, increasing annual leave, and a generous pension.
- Other info: Fixed Term Contract for 12 months with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Excellent customer service skills and two years' experience in a call centre or property environment.
The predicted salary is between 26936 - 26936 £ per year.
Look Ahead Care and Support is seeking a Customer Contact Centre Officer in Islington, offering an annual salary of £26,936. In this role, you will be the first point of contact for customers and staff, handling various inquiries related to housing and tenant support services.
The ideal candidate will possess excellent customer service skills and a minimum of two years' experience in a call centre or property environment. This position is a Fixed Term Contract for 12 months, with benefits including increasing annual leave and a generous pension.
Customer Call Centre Officer - First Contact for Housing Support employer: Look Ahead Care and Support
Look Ahead Care and Support is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Islington, this role not only provides competitive benefits such as increasing annual leave and a generous pension but also fosters a collaborative environment where your contributions directly impact the community. Join us to make a meaningful difference while advancing your career in a rewarding setting.
Contact Details:
Look Ahead Care and Support Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Call Centre Officer - First Contact for Housing Support
✨Tip Number 1
Make sure you know the ins and outs of the housing support services. Brush up on common inquiries and solutions so you can impress during your interview. We want to see you shine as the first point of contact!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different scenarios. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Network, network, network! Reach out to current or former employees at Look Ahead Care and Support. They can provide insider tips and maybe even put in a good word for you. We all know how valuable connections can be!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make a difference in housing support.
We think you need these skills to ace Customer Call Centre Officer - First Contact for Housing Support
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and supported customers in the past, especially in a call centre or property environment.
Tailor Your Application:Don’t just send the same application everywhere! Customise your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Look Ahead Care and Support
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Call Centre Officer. Familiarise yourself with common housing support inquiries and services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about challenging situations you've handled and how you resolved them. This will highlight your ability to manage inquiries effectively and showcase your problem-solving skills.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on typical questions for call centre roles, such as how you would handle an upset customer or prioritise multiple inquiries. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, or specific challenges the call centre faces. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
