Training and Implementation Specialist in City of London

We are looking for a kind, compassionate and resilient Training and Implementation Specialist to join our Central Social Care Service located at our Head Office in Islington. The salary is £33,000 - £35,000 per annum dependent on experience, working 35 hours per week.

Want to feel like you’re making a difference? You’ll feel at home here. Making you feel at home means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

Responsibilities:

• Oversee all induction and mandatory training, ensuring it meets organisational requirements.
• Ensure induction material is up-to-date and engaging.
• Ensure all training offered is innovative and engaging and uses technology where possible.
• Host the first day of the induction programme 'Feel at Home'.
• Deliver ad-hoc training as required.
• Coordinate schedules and rotas for mandatory training and induction delivery.
• Commission, market, and deliver the learning and development programme in line with organisational needs whilst ensuring value for money, professional training delivery and demonstrable outcomes.
• Regularly review and improve the training offer in line with best practice.
• Work with the Recruitment, Training and Talent Manager to review and, where required, develop a programme to meet the generic and specialist operational learning and development needs across the business in line with CQC, Ofsted, legislation, contract, policy and procedural requirements.
• Ensure LMS is fit for purpose and used effectively so that staff and managers are clear on the training available to them and when they are going out of date with mandatory requirements.
• Use the LMS system and work with the Performance team to produce management reports (including but not limited to safeguarding, attendance, non-attendance and operational induction monitoring).
• Use data and analytics to monitor training effectiveness, identify trends, and inform decision-making.
• Evaluate effectiveness of training programmes to ensure that it demonstrates effective return on investment and meets initial training objectives.
• Implement improvements based on feedback and outcomes.
• Work with Recruitment, Training and Talent Manager to deliver training within budget, maintain the budget spreadsheet and ensure prompt payment to suppliers.
• Build and maintain effective relationships with internal and external stakeholders, including managers, senior leaders, training providers and LMS provider.
• Effectively manage and develop the Talent Partner with the Recruitment Team Leader.
• Work collaboratively with the L&D and wider People team.
• Work with Recruitment, Training and Talent Manager and Business Development on training costings and plans for new or proposed services.
• Demonstrate the company values and establish a positive culture that aligns with the organisation's strategic objectives.
• Ensure compliance with all relevant policies and procedures across area of responsibility and for trainings being developed.
• Keep up to date on any regulatory, legal or best practice changes in training for the Supported Housing sector.
• Support staff and managers through change initiatives related to training and implementation, ensuring clear communication and engagement throughout transitions.
• Champion Equality, Diversity and Inclusion in all training and in the implementation of the LMS, ensuring content and delivery are inclusive and accessible.
• Promote staff wellbeing through supportive training practices and by signposting to relevant resources.
• Take ownership of mandatory training compliance, including monitoring, reporting, and driving achievement of key performance indicators (KPIs) for mandatory training completion within specified timeframes across the organisation.
• Provide regular updates to management and take proactive steps to address areas of non-compliance.
• Lead and carry out internal quality assurance activities to maintain the integrity and consistency of assessment decisions across qualification programmes.
• Sample assessment decisions, provide constructive feedback to assessors, and support continuous improvement in assessment practice.
• Ensure all IQA processes fully meet the requirements of awarding bodies such as ILM and/or CPCAB.
• Prepare for and support external quality assurance visits, maintaining accurate and compliant IQA records.
• Contribute to standardisation meetings and support assessor development through guidance and training.
• Work collaboratively with programme leads to ensure qualification delivery meets internal and external quality standards.
• Any other duties as required.

Required Skills:

• Excellent relationship building skills with internal staff and managers and external stakeholders.
• Customer outcome focused.
• Effective verbal and written communication with staff at all levels.
• Ability to learn new skills quickly.
• Creative and innovative in ideas and approach.
• High levels of initiative.
• Flexible in approach.
• Excellent prioritisation and organisational skills.
• Intermediate to advanced IT skills on all Microsoft packages and IT systems.
• Resilient able to manage self and maintain effective delivery.
• Ability to cope with change in a fast paced and challenging environment.
• Ability to analyse data and produce reports.

About the Company:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.