At a Glance
- Tasks: Be the go-to person for residents during construction, ensuring smooth communication and support.
- Company: Join a busy main contractor focused on fire remediation projects.
- Benefits: Freelance role with competitive pay and flexible working hours.
- Other info: Opportunity to work in a dynamic environment with a focus on community engagement.
- Why this job: Make a real difference in residents' lives while gaining valuable experience in construction.
- Qualifications: Experience in customer service or similar roles, with strong communication skills.
We are currently searching for a Resident Liaison Officer to join the team of a busy main contractor specialising in Fire Remediation projects. This project in Elephant & Castle has a 24 month run time and will see various fire stopping packages stripped out and reinstalled to specification.
As Resident Liaison Officer you will be required to:
- Act as the main point of contact for residents throughout construction, refurbishment, and maintenance works, ensuring clear and effective communication at all stages.
- Build and maintain positive relationships with residents, addressing queries, concerns, complaints, and providing timely resolutions.
- Carry out resident consultations, property visits, and pre-start meetings to explain project scopes, programmes, and potential disruptions.
- Keep residents informed of project progress, changes to schedules, access requirements, and any planned works affecting them.
- Coordinate access arrangements between residents, site teams, and subcontractors to ensure works are completed efficiently.
- Record and maintain accurate resident communication logs, complaints, and project documentation.
- Support site and project teams in minimising disruption and maintaining high levels of customer satisfaction.
- Liaise with clients, housing associations, local authorities, and internal teams to ensure resident needs are effectively managed.
Required:
- Previous experience working as a Resident Liaison Officer, Customer Service Advisor, Housing Officer, or within a customer-facing construction environment.
- Strong communication and interpersonal skills with the ability to engage confidently with people at all levels.
- Experience dealing with customer complaints and conflict resolution in a professional manner.
- Good understanding of construction, maintenance, social housing, or refurbishment environments would be advantageous.
- Excellent organisational skills with the ability to manage multiple tasks and priorities.
- Strong administrative skills and experience maintaining accurate records and reports.
- Proficient in Microsoft Office packages.
To apply for this role please send your CV through the portal or get in contact with Sam Marsden at Lonsite directly.
Resident Liaison Officer employer: Lonsite Limited
Join a dynamic main contractor in Elephant & Castle, where we prioritise effective communication and resident satisfaction in our Fire Remediation projects. Our supportive work culture fosters professional growth, offering opportunities to enhance your skills while making a meaningful impact in the community. With a focus on collaboration and customer service, we ensure that our team members thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer
✨Join Customer Support Communities
Dive into online forums and communities like the Customer Support Community on Slack or Discord. These spaces are goldmines for freelance gigs as members often share clients looking for temporary support, and it's a great way to build your network.
✨Showcase Your Skills
Make sure to have a public portfolio or a strong LinkedIn profile highlighting your customer support skills. Share testimonials, case studies, and examples of how you've helped clients. This kind of visibility can catch the eye of companies seeking freelancers—like how Lonsite Limited might be looking for someone as flexible as you.
✨Freelance Platforms Are Your Friend
Get yourself set up on platforms like Upwork or Freelancer. They’re perfect for scoring short-term contracts in customer support. Plus, you can build your reputation through reviews, which will help you score bigger gigs down the line.
✨Tap into Local Businesses
Local businesses often need temporary customer support, especially during busy seasons. Don’t hesitate to walk into shops or call up local offices. You'd be surprised how many might be open to hiring freelancers like us to help them out!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Off Your Customer Support Skills:In customer support, we know that communication is key. Highlight your experience in resolving conflicts, understanding customer needs, and handling inquiries effectively. Include real examples from previous roles that demonstrate these skills.
Prepare a Solid Portfolio:As a freelancer, your portfolio is your calling card! Include testimonials from satisfied customers, case studies on how you solved particular problems, and your approach to different customer scenarios. This will demonstrate your versatility and capability in customer support.
Be Clear About Your Availability:Freelance gigs often come with flexible hours, but it's important to outline when you can work. Be open about your availability in your application—this helps the hiring manager at Lonsite Limited know if you can meet their needs without any hiccups!
Tailor Your Application to Lonsite Limited:Every company has its vibe and customer approach. Research Lonsite Limited's mission and their support philosophy. Use this knowledge to personalise your cover letter and show how your style aligns perfectly with theirs—this makes you stand out in the freelance crowd!
How to prepare for a job interview at Lonsite Limited
✨Showcase Your Problem-Solving Skills
Freelancing in customer support means you'll often be solving unique problems on the fly. Be ready to share specific examples where you've effectively addressed customer issues, highlighting your critical thinking and adaptability. It’s all about showing you can think on your feet!
✨Familiarise Yourself with the Tools of the Trade
Knowing your way around customer support tools like Zendesk, Freshdesk, or even CRM systems can set you apart. Make sure to mention any experience with these platforms during the interview to demonstrate your readiness to hit the ground running at Lonsite Limited.
✨Be Ready to Discuss Your Availability and Flexibility
As a freelancer, your availability can be a key factor in the decision-making process. Be prepared to discuss how many hours you can commit and your willingness to work odd hours or on weekends to meet customer needs. This shows your commitment and readiness to jump into the role.
✨Highlight Your Communication Style
In customer support, how you communicate can make or break the customer experience. Be ready to talk about your communication style, perhaps even demonstrating it during the interview. Show that you're personable, empathetic, and capable of conveying complex information clearly to clients.
