At a Glance
- Tasks: Lead a dynamic restaurant team to deliver exceptional dining experiences.
- Company: Join Jersey's only AA Five Red Star hotel, part of Relais & Châteaux.
- Benefits: Enjoy competitive pay, free meals, and career growth in luxury hospitality.
- Other info: Work in a supportive environment with opportunities for personal development.
- Why this job: Be a key player in creating unforgettable moments for guests.
- Qualifications: Experience in hospitality and a passion for excellent service.
The predicted salary is between 35500 - 40000 £ per year.
Overview
Application Deadline
2 August 2026
Department
Restaurant
Employment Type
Full Time
Location
Jersey
As Head Waiter, you will play a key leadership role within our award-winning restaurant, ensuring every guest receives warm, intuitive and seamless service that exceeds expectations.
Working closely with the Restaurant Management Team and Kitchen Brigade, you will lead service on the floor, inspire and develop colleagues, maintain impeccable standards, and create memorable dining experiences for every guest.
You will be an ambassador for Longueville Manor, demonstrating professionalism, attention to detail and genuine hospitality at every opportunity.
Key Responsibilities
- Lead restaurant service with confidence, professionalism and warmth.
- Welcome guests personally and ensure every interaction reflects our five-star standards.
- Build rapport with guests, recognising returning visitors and anticipating individual preferences.
- Ensure every guest enjoys an exceptional dining experience from arrival through to departure.
- Handle guest feedback and resolve any concerns promptly, professionally and positively.
- Maximise guest satisfaction while creating memorable experiences that encourage repeat visits.
- Supervise and motivate the restaurant team during service.
- Allocate sections and responsibilities to ensure smooth, efficient operation.
- Lead by example, setting the highest standards of service, professionalism and presentation.
- Coach, mentor and support team members to develop their confidence and skills.
- Assist with the induction and training of new employees.
- Foster a positive, collaborative and respectful team culture.
- Identify future talent and make recommendations for promotions and development.
- Ensure the restaurant is fully prepared before every service.
- Monitor service flow, ensuring food and beverages are delivered accurately and efficiently.
- Liaise closely with the kitchen regarding menu availability, dietary requirements and daily specials.
- Conduct pre-service briefings with the team.
- Ensure menus, wine lists and beverage lists are accurate, clean and beautifully presented.
- Verify guest bills for accuracy before presentation.
- Maintain excellent working knowledge of the EPOS system.
- Assist with staff rotas and shift organisation when required.
- Arrange suitable cover for staff absences where possible.
- Regularly review reservations, event sheets and function requirements.
• Develop expert knowledge of
- Seasonal menus
- Wine list
- Bar menu
- Cheese selection
- Daily specials
- Confidently recommend wines and menu pairings.
- Understand ingredients, cooking techniques and allergens.
- Be able to explain dishes with enthusiasm and accuracy.
- Maintain an excellent knowledge of Jersey, local producers and the history of Longueville Manor to enhance the guest experience.
Skills, Knowledge and Expertise
• Develop expert knowledge of
- Seasonal menus
- Wine list
- Bar menu
- Cheese selection
- Daily specials
- Confidently recommend wines and menu pairings.
- Understand ingredients, cooking techniques and allergens.
- Be able to explain dishes with enthusiasm and accuracy.
- Maintain an excellent knowledge of Jersey, local producers and the history of Longueville Manor to enhance the guest experience.
- Ensure impeccable presentation throughout the restaurant.
- Check the cleanliness and presentation of crockery, cutlery, glassware and service equipment.
- Monitor breakages and assist with regular stock counts of china, cutlery and glassware.
- Ensure the still room, cellar and restaurant are clean, organised and ready for the next service.
- Ensure all equipment is safely stored and electrical appliances switched off at the end of service.
- Maintain the highest standards of cleanliness, organisation and attention to detail.
- Promote a safe working environment for both guests and colleagues.
- Ensure compliance with all Health & Safety, Fire Safety and Food Safety procedures.
- Report hazards or maintenance issues promptly.
- Follow all licensing regulations and company procedures.
- Support security procedures for guests, colleagues and premises.
Benefits
As part of our team, you\'ll enjoy
Work in Jersey's only AA Five Red Star hotel and be part of the internationally recognised Relais & Châteaux collection.
- A ccommodation available to help you settle into island life.
Complimentary meals on duty prepared by our talented kitchen team.
Free on-site parking .
Excellent learning and development opportunities , including ongoing training and career progression within luxury hospitality.
Generous staff gratuities (tips) shared fairly across the team.
A friendly, supportive and professional working environment where teamwork and respect are at the heart of everything we do.
Discounted gym memberships to support your health and wellbeing.
Exclusive local discounts with a range of island businesses and attractions.
- The opportunity to work with exceptional seasonal produce, outstanding wines and an award-winning team dedicated to excellence.
A workplace where your contribution is recognised, your development is encouraged, and your passion for hospitality can flourish.
Join us and become part of a team that is passionate about delivering unforgettable guest experiences while supporting one another to achieve excellence every day.
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Head Waiter employer: Longueville Manor Hotel Ltd
Longueville Manor is an outstanding employer, offering a vibrant work culture that celebrates creativity and excellence in the culinary arts. As a Lead Pastry Chef, you will not only have the opportunity to craft exquisite desserts but also mentor a passionate team, fostering their growth in a supportive environment. Located in the picturesque Jersey, the hotel provides unique advantages such as a commitment to employee development and a chance to be part of a prestigious establishment known for its award-winning cuisine.
Contact Details:
Longueville Manor Hotel Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Longueville Manor Hotel Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Longueville Manor Hotel Ltd
Don't be shy about reaching out to Longueville Manor Hotel Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Longueville Manor Hotel Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Longueville Manor Hotel Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
