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For Companies At a Glance
- Tasks: Greet and assist patients, manage appointments, and support the practice team.
- Company: Join a friendly and supportive team at Longtown Medical Practice.
- Benefits: Part-time hours with flexible shifts and a positive work environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: GCSE level education and experience in customer service or administration.
- Other info: Opportunity for training and growth in a healthcare setting.
The predicted salary is between 13 - 16 £ per hour.
We are looking for a part-time Receptionist (20 hours per week) to join our small front-office team. Shifts cover up to 10 hours per day with a 1-hour lunch break. Pay is pro-rata and will depend on the number of hours worked.
Main duties of the job
- Greet, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
- Provide general assistance to the wider practice team and project a positive and friendly image to patients and other visitors, either in person, online or via the telephone.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive patients, consulting with members of the Practice team.
- Process repeat prescription requests in accordance with Practice guidelines.
About us
Longtown Medical Practice has a practice population of just over 3,800 patients. We are a small and friendly team working in a supportive environment.
Job responsibilities
- Reception
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Receive patients, consulting with members of the Practice team.
- Process repeat prescription requests in accordance with Practice guidelines.
- Registrations of new patients, computer data entry and medical records.
- Process patient changes of address, computer data and medical records.
- Have knowledge of the Practice clinical system (EMIS). Training will be provided as required.
- Open up building in the morning and close building in the evening.
- Ensure building security; have thorough knowledge of doors/windows and alarm.
- Any other tasks allocated by managers.
Person Specification
Skills
- Verbal communication skills; ability to deal with people in person and on the telephone.
- Clinical software skills (EMIS).
Qualifications
- Good general secondary education - educated to at least GCSE level standard.
- Educated to NVQ level in a relevant field.
Experience
- Experience of working directly with members of the public in a busy office environment.
- Experience of answering telephone calls in a high call-volume environment.
- Experience of setting up general office administrative systems / working in an administrative office environment.
- Experience of working as part of a team.
- Experience of working in a GP practice or similar environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist in Carlisle employer: Longtown Medical Centre
Contact Detail:
Longtown Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GP Practice Receptionist in Carlisle
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Longtown Medical Practice. Familiarise yourself with their services and values. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills in dealing with the public and working in a busy environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace GP Practice Receptionist in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it warm and professional, and explain why you’re excited about joining our small, friendly team at Longtown Medical Practice.
Showcase Communication Skills: Since you'll be dealing with patients and the practice team, emphasise your verbal communication skills. Share examples of how you've successfully handled enquiries or resolved issues in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Longtown Medical Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Longtown Medical Practice. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Practice Your Communication Skills
As a Receptionist, you'll need to communicate effectively with patients and the practice team. Practise answering common interview questions out loud, focusing on clarity and friendliness. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Experience
Highlight your previous experience in busy office environments or GP practices. Be ready to share specific examples of how you've handled enquiries, managed appointments, or dealt with challenging situations. This will demonstrate your capability and readiness for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.