At a Glance
- Tasks: Welcome patients, manage calls, and handle various admin tasks in a friendly environment.
- Company: Join a small, supportive team dedicated to high-quality patient care.
- Benefits: Competitive hourly wage, flexible hours, and a positive work atmosphere.
- Other info: Opportunity for growth in a well-organised practice with excellent patient feedback.
- Why this job: Make a difference in healthcare while gaining valuable experience and skills.
- Qualifications: Good communication skills and basic computer knowledge; previous reception experience is a plus.
The predicted salary is between 12.71 - 12.8 £ per hour.
An opportunity has arisen for a medical receptionist to join our friendly team. 20 hrs p/w per week, to be worked over 5 days - Monday - Friday. We are a well-organized practice in Rastrick, Brighouse, who strive to consistently provide high-quality care to all our patients. Our growing list size currently stands at over 5000 patients. Previous applicants need not apply.
Main duties of the job
- Duties include greeting patients and answering the telephone along with a wide variety of administrative duties.
- Basic computer skills are essential; however, NHS General Practice experience, along with knowledge of SystmOne, is desirable but not essential.
- Flexibility to cover holidays and sickness is essential.
About us
We are a small, friendly team who offer excellent appointment access without telephone triage and our patient feedback is consistently positive.
Job responsibilities
- Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Administration: To have a thorough knowledge of all Practice procedures. To work in accordance with written protocols. Photocopy as requested. Allocated administrative duties. Scanning medical documents. Processing medical reports.
- Reception: Receiving patients consulting with members of the Practice team. Handing completed repeat prescriptions to patients and checking names and addresses. Be able to cover all reception positions as necessary.
- Appointments: Process appointment requests for today and future appointments from patients by telephone and in person. Deal with visit requests.
- Computer: Registrations of new patients, computer data entry and medical records. Process patients' change of address, computer data and medical records (have knowledge of Practice area). Process repeat prescription requests in accordance with Practice guidelines. Scan letters into patient medical records as required. Action reception tasks as necessary.
- Telephone: Have working knowledge of the telephone system, during and after hours.
- Other Tasks: Ensure building security; have thorough knowledge of doors/windows/alarm. Make coffee for doctors and colleagues. Any other tasks allocated by manager or doctors. Chaperone for clinicians if required. Complete training relevant to role as required.
Person Specification
- Good general education with good numeracy and literacy skills.
- Previous experience working with computers.
- Experience as a Medical Receptionist in a GP surgery.
- Previous experience of customer care or dealing with members of the public in a frontline role.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.71 to £12.80 an hour dependent on experience.
Medical Receptionist in Brighouse employer: Longroyde Surgery
Join our dedicated team in Rastrick, Brighouse, where we prioritise high-quality patient care and foster a supportive work environment. As a medical receptionist, you'll benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact on our patients' experiences. Our friendly culture and positive feedback from patients make this an excellent place to develop your career in healthcare.
