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- Tasks: Welcome patients, manage appointments, and support the healthcare team with various tasks.
- Company: A friendly medical practice with a supportive and collaborative environment.
- Benefits: Flexible working hours, friendly team, and opportunities for personal growth.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Good communication skills, experience with the public, and a positive attitude.
- Other info: Great opportunity for those interested in healthcare and patient interaction.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for someone to work 3 full days with a friendly personality, a good communicator who has an innovative and enthusiastic approach to work. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.
Main duties of the job:
- Greeting and directing patients
- Effective use of the appointment system
- Booking appointments
- The processing of information and assisting patients as required
- Acting as the central point of contact for patients
- Distribution of information, messages and enquiries for the clinical team
- Liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers
Job responsibilities:
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Clinically code data on EMIS Web
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients' healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Person Specification:
- Experience of working with the general public
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (planning and organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving and analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Flexibility to work outside of core office hours
- Experience of administrative duties
- Experience of working in a healthcare setting
Qualifications:
- Educated to GCSE level or equivalent
- GCSE Mathematics and English (C or above)
- NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Gateshead employer: Longrigg Medical Centre
Contact Detail:
Longrigg Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Gateshead
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the team and their values. This will help you connect with them during your chat and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and the clinical team, try role-playing common scenarios with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you had to think on your feet or handle a tricky situation. This will demonstrate your ability to stay calm under pressure, which is key for a medical receptionist.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Medical Receptionist in Gateshead
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Make sure your application reflects your friendly personality and enthusiasm. A warm tone can really make a difference in how we perceive you.
Tailor Your Application: Don’t just send a generic application. Highlight your relevant experience, especially in communication and administrative duties. We love seeing how you can fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points if necessary to make it easy for us to read through your skills and experiences.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Longrigg Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Medical Receptionist, effective communication is key. Practice articulating your thoughts clearly and politely. You might even want to prepare examples of how you've successfully communicated in previous roles, especially in challenging situations.
✨Demonstrate Your Team Spirit
This role requires working closely with a multidisciplinary team. Be ready to discuss your experience collaborating with others and how you contribute to a positive team environment. Highlight any instances where you’ve supported colleagues or worked together to solve problems.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific scenarios from your past experiences where you had to manage difficult situations or multitask effectively. This will show your potential employer that you're capable of thriving in a busy healthcare setting.
