At a Glance
- Tasks: Create demand forecasts and analyse data to optimise contact centre operations.
- Company: Join a progressive team in a leading operations forecasting company.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid working.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Make a real impact by improving forecasting accuracy in a dynamic environment.
- Qualifications: Experience in forecasting, advanced Excel skills, and a knack for data analysis.
The predicted salary is between 38000 - 45000 £ per year.
£38,000 ~ £45,000 + Bonus + Broad Flexible Benefits
Location: West Midlands | Hybrid: 2 Days onsite per week
We're recruiting a Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change orientated Contact Centre and a large-scale national Field Resource function.
If you're a technically talented Forecasting Analyst with demonstrable experience creating mid to long range Demand Planning and Forecast models, Capacity Plans and Scenario Models utilising advanced Excel techniques within a contact centre setting we'd love to hear from you.
Key Responsibilities- Build accurate short- and mid-term demand forecasts for National Field Resource and Contact Centre operations.
- Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations.
- Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
- Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand.
- Monitor forecast performance and continuously improve accuracy.
- Demonstrable experience fulfilling forecasting outputs and models within a contact centre operational environment (essential).
- Advanced modelling experience (forecasting, demand planning and capacity planning).
- Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience.
- Background in forecasting, planning, or operational analytics (field or contact centre desirable).
- A clear communicator who can explain insights in a simple, meaningful way.
- Well organised, curious, and comfortable managing multiple priorities.
Keen to apply and learn more? Register your interest in the Contact Centre Forecasting & Demand Planning Specialist by applying as directed.
Longreach Recruitment are trusted UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Contact Centre Forecasting & Demand Planning Specialist in West Bromwich employer: Longreach Recruitment
Join a dynamic and forward-thinking team as a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, where you will enjoy a competitive salary of £38,000 to £45,000 plus bonuses and a broad range of flexible benefits. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development while working in a hybrid environment that balances onsite and remote work. With a focus on analytical excellence and operational efficiency, this role offers a chance to make a meaningful impact within a supportive and evolving organisation.
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We think this is how you could land Contact Centre Forecasting & Demand Planning Specialist in West Bromwich
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We think you need these skills to ace Contact Centre Forecasting & Demand Planning Specialist in West Bromwich
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