At a Glance
- Tasks: Manage short-term resource planning and optimise schedules for a contact centre.
- Company: Established Resource Planning team in Derbyshire with a supportive culture.
- Benefits: Competitive salary, broad benefits package, and onsite parking.
- Other info: Enjoy superb coaching and mentoring for your career growth.
- Why this job: Join a dynamic team and make a real impact on operational performance.
- Qualifications: Experience in resource planning and hands-on WFM tool usage required.
The predicted salary is between 32000 - 36000 £ per year.
Resource Planning & Scheduling Analyst, Derbyshire – Full time, Onsite (Mon – Fri). £32,000–£36,000 + Package.
Are you an experienced contact centre Resource Planner or Scheduler with hands‑on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans? If so, this is a first‑class opportunity to join an established Resource Planning team. The role is fully onsite (Mon – Fri) and provides a competitive base salary and broad benefits package of £32,000 - £36,000 (depending on experience).
What You’ll Do- Own and manage the short-term resource planning cycle (> 8 weeks)
- Verify the demand forecast prior to creating a rolling schedule pattern that you’ll optimise regularly to cater for local changes, events and alterations in expected demand
- Effectively manage ‘off-line’ activities to ensure optimal resource availability
- Analysis performance trends to adjust forecast accuracy and schedule optimisation
- Optimise and improve the use of the WFM platform
- Spot trends and risks to improve future planning.
- Influence stakeholders in best practice planning processes
- Experience within a contact centre Resource Planning or Workforce Planning team
- Strong knowledge of creating, releasing and optimising staff schedules
- Hands‑on use of a leading WFM platform (NICE, Verint, Calabrio, Alvaria)
- Competent Excel & analytical skills
- Proactive relationship building and stakeholder engagement abilities
- A proactive mindset with a focus on continuous improvement.
- Competitive salary
- Broad Benefits Programme
- Superb coaching, mentoring and support
- Onsite Parking
Ready to apply or learn more? Please contact Ian Lasplace: ian@longreachrecruitment.co.uk
Scheduling & Short Term Planning Analyst employer: Longreach Recruitment
Join a dynamic and supportive Resource Planning team in Derbyshire, where your expertise as a Scheduling & Short Term Planning Analyst will be valued and nurtured. With a competitive salary and a comprehensive benefits package, you'll enjoy a collaborative work culture that prioritises employee growth through superb coaching and mentoring opportunities. This fully onsite role offers the chance to make a meaningful impact on operational performance while working in a vibrant environment that encourages continuous improvement.
