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- Tasks: Create and refine forecasting models to optimise resource utilisation in a dynamic contact centre environment.
- Company: Join a leading UK organisation known for its innovative approach and supportive culture.
- Benefits: Enjoy a competitive salary, bonus, and flexible benefits with hybrid working options.
- Why this job: Make a real impact by analysing data and improving operational efficiency in a fast-paced setting.
- Qualifications: Experience in forecasting, advanced Excel skills, and a knack for data analysis are essential.
- Other info: Great opportunity for career growth in a collaborative and engaging workplace.
The predicted salary is between 38000 - 42000 £ per year.
Are you a technically talented Resource Planning Analyst with exceptional abilities and experience in both Forecast and Demand modelling from the ground up via analysis and modelling of large datasets, with a keen eye for spotting trends and opportunities to refine accuracy? If so, this is a rare opportunity to utilise your skills for a UK market leading organisation. This position provides forecasting and demand modelling output for both a large field-based workforce and a contact centre operation.
We are seeking interest from Analysts with demonstrable experience in labour / FTE forecasting, advanced Excel skills, well-tuned statistical analysis, and modelling expertise, and ideally, SQL abilities (to write and run extraction scripts). This is a hybrid position working 2 days onsite in Greater Manchester and offers a salary of £38,000 ~ £42,000 + Bonus + Broad Flexible Benefits.
Key Role Purpose & Responsibilities- Own the review, refinement and lock process for the forecast model.
- Create accurate and detailed forecast models which can be broken down into hourly / daily / weekly / monthly intervals to ensure effective resource utilisation of FTE to meet demand profiles.
- Support the Snr Forecasting Manager with the long term annual, and quarterly forecasting process.
- Provide detailed analysis, forecasts of workload volumes and the optimal resource and capacity requirements needed to fulfil the demand.
- Identify areas for process improvement with a focus on streamlining workflow for enhanced operational efficiency.
- Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders.
Candidates MUST have demonstrable experience within forecasting and demand modelling possessing advanced abilities with Excel, the ability to manipulate large datasets to create bespoke forecasts and scenario models from concept to delivery (build from scratch). Your experience will ideally contain contact centre operations and / or planning for field-based resources.
Key Skills & Experience Will Include- Advanced Excel based modelling experience (forecasting, demand planning, capacity planning).
- Advanced Excel user with experience with utilising Erlang / regression and similar statistical modelling methodologies.
- Excellent analytical skills with the ability to interpret and present data in an engaging & meaningful manner to various stakeholders.
- Effective communication and presentation skills.
- Desirable - hands-on know-how with SQL (script writing for data extraction / sorting).
- Desirable - PowerBI / Tableau.
Please register your interest in the Forecasting Insight Analyst position by applying as directed.
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Forecasting Analyst (Contact Centre) in Salford employer: Longreach Recruitment
Contact Detail:
Longreach Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forecasting Analyst (Contact Centre) in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in forecasting or resource planning. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio of your best forecasting models and analyses. When you get the chance to chat with potential employers, share these examples to demonstrate your expertise and creativity.
✨Tip Number 3
Practice makes perfect! Brush up on your Excel and SQL skills before interviews. You might be asked to solve a problem on the spot, so being sharp will give you an edge over the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our awesome team.
We think you need these skills to ace Forecasting Analyst (Contact Centre) in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forecasting and demand modelling. Use specific examples that showcase your advanced Excel skills and any SQL knowledge you have. We want to see how you've tackled similar challenges before!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for the Forecasting Analyst role. Mention your analytical skills and how you've used them to improve processes in past roles. Let us know what excites you about working with us!
Showcase Your Analytical Skills: In your application, don't just say you're good at analysis—prove it! Include examples of how you've interpreted data and presented insights to stakeholders. We love seeing candidates who can turn numbers into actionable recommendations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Numbers
Make sure you brush up on your forecasting and demand modelling skills. Be ready to discuss specific examples of how you've used advanced Excel techniques to manipulate large datasets. Prepare to explain your thought process when creating bespoke forecasts from scratch.
✨Spot the Trends
Since the role requires a keen eye for trends, come prepared with insights from your previous work. Think about how you've identified opportunities for process improvement and be ready to share those stories. Use data to back up your claims and show how your recommendations made a difference.
✨Engage Your Audience
Practice presenting your analysis in a clear and engaging way. You’ll need to communicate complex data to various stakeholders, so think about how you can make your findings relatable. Use visuals if possible, and be ready to answer questions about your analysis.
✨SQL Skills Matter
If you have SQL experience, don’t shy away from discussing it! Be prepared to talk about how you've used SQL for data extraction and sorting in your previous roles. If you're not as confident, consider brushing up on the basics before the interview.