At a Glance
- Tasks: Manage schedules and ensure service levels in a collaborative contact centre.
- Company: Longreach Recruitment, a dynamic company with a focus on teamwork.
- Benefits: Salary between £30,000-£32,500 plus a broad benefits package.
- Other info: Modern offices in West Sussex, just a short walk from the train station.
- Why this job: Join a flexible hybrid role and make a real impact in resource planning.
- Qualifications: Experience in contact centre resource planning and knowledge of WFM tools.
The predicted salary is between 30000 - 32500 £ per year.
Longreach Recruitment is looking for a Real Time / Planning Analyst in the United Kingdom with a salary between £30,000 and £32,500 plus a broad benefits package. This role emphasizes working within a collaborative contact centre environment to ensure service levels are met and schedules are managed effectively.
Ideal candidates will possess recent experience in contact centre resource planning with knowledge of WFM tools. The role offers a flexible hybrid working model, with modern offices located in West Sussex, just a short walk from the mainline train station.
Real-Time & Resource Planning Analyst (Hybrid) employer: Longreach Recruitment
Longreach Recruitment is an excellent employer that fosters a collaborative work culture, particularly for the Real-Time & Resource Planning Analyst role. With a flexible hybrid working model and modern offices in West Sussex, employees enjoy a supportive environment that prioritises work-life balance, alongside a comprehensive benefits package and opportunities for professional growth within the dynamic contact centre sector.
StudySmarter Expert Advice🤫
We think this is how you could land Real-Time & Resource Planning Analyst (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to folks in the contact centre industry, especially those who work with resource planning. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your WFM tools knowledge. We all know that confidence is key, so practice answering common questions related to real-time analysis and scheduling. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your collaborative spirit! In a contact centre environment, teamwork is crucial. Be ready to share examples of how you’ve worked effectively with others to meet service levels in your previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Real-Time & Resource Planning Analyst role!
We think you need these skills to ace Real-Time & Resource Planning Analyst (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Real-Time & Resource Planning Analyst role. Highlight your experience in contact centre resource planning and any WFM tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've successfully managed schedules or met service levels in previous roles. We love a good story!
Showcase Your Collaborative Spirit:Since this role is all about working in a collaborative environment, make sure to mention any teamwork experiences. We want to know how you’ve worked with others to achieve common goals, especially in a contact centre setting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Longreach Recruitment
✨Know Your WFM Tools
Make sure you brush up on your knowledge of Workforce Management (WFM) tools before the interview. Be ready to discuss your experience with these tools and how you've used them to optimise resource planning in a contact centre environment.
✨Showcase Your Collaborative Spirit
Since this role emphasises working within a collaborative contact centre, be prepared to share examples of how you've successfully worked in teams. Highlight any specific projects where teamwork led to improved service levels or efficiency.
✨Understand the Company Culture
Research Longreach Recruitment and their approach to resource planning. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Questions About Flexibility
Given the hybrid working model, think of insightful questions about how they manage remote and in-office work. This shows that you're proactive and serious about finding a work-life balance that suits both you and the company.
