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For Companies At a Glance
- Tasks: Manage and balance daily performance across Voice, Email, and LiveChat channels.
- Company: Longreach Recruitment specializes in connecting talent with opportunities in contact centers.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a team that values your expertise and helps improve service levels every day.
- Qualifications: Experience in contact center operations and proficiency with WFM and telephony tools required.
- Other info: This role is perfect for those who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Longreach Recruitment are hiring a contact centre experienced Real Time Analyst
Are you an experienced and talented contact centre Real Time Analyst with demonstrable experience in managing and balancing on the day performance and Service Level achievement across Voice, Email and LiveChat channels via effectively using WFM and telephony tools and collaborating with operational teams?
If so, this cou…
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Real Time Analyst employer: Longreach Recruitment
Contact Detail:
Longreach Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst
✨Tip Number 1
Familiarize yourself with the specific WFM and telephony tools mentioned in the job description. Highlighting your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully managed performance and service levels in previous roles. Being able to discuss real-life scenarios will demonstrate your expertise and problem-solving skills.
✨Tip Number 3
Research Longreach Recruitment and their approach to contact center operations. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of Longreach Recruitment on platforms like LinkedIn. Gaining insights from insiders can provide you with valuable information that could be beneficial during your interview.
We think you need these skills to ace Real Time Analyst
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Real Time Analyst in a contact centre. Familiarize yourself with key performance indicators (KPIs) and how they relate to service level achievements across different channels.
Highlight Relevant Experience: In your application, emphasize your experience with WFM and telephony tools. Provide specific examples of how you've successfully managed performance and service levels in previous roles.
Showcase Collaboration Skills: Since the role involves collaborating with operational teams, include examples of how you've worked effectively with others to achieve common goals. This could be through projects or day-to-day operations.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the job posting to demonstrate that you are a perfect fit for the position.
How to prepare for a job interview at Longreach Recruitment
✨Show Your Experience with WFM Tools
Be prepared to discuss your experience with Workforce Management (WFM) tools. Highlight specific instances where you effectively used these tools to manage performance and achieve service level targets.
✨Demonstrate Your Communication Skills
As a Real Time Analyst, collaboration with operational teams is key. Be ready to provide examples of how you've successfully communicated and worked with different teams to balance performance across various channels.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think of examples where you had to make quick decisions to improve service levels or manage unexpected challenges.
✨Understand the Importance of Multi-Channel Performance
Make sure you can articulate how you manage performance across Voice, Email, and LiveChat channels. Discuss strategies you've implemented to ensure balanced service levels across these platforms.
