At a Glance
- Tasks: Monitor and optimise contact centre performance in real-time using WFM tools.
- Company: Dynamic company based in Cardiff with a focus on customer service excellence.
- Benefits: 12-month fixed-term contract with competitive pay and potential for growth.
- Other info: Exciting opportunity to develop your skills in a fast-paced environment.
- Why this job: Join a collaborative team and make a direct impact on customer satisfaction.
- Qualifications: Experience in contact centre operations and proficiency with WFM tools.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced contact centre Real Time Analyst with experience of using WFM tools, working collaboratively with operational teams to balance on the day performance against service levels and customer contacts across different channels?
If this sounds like you and your experience matches, my client based in Cardiff has an excellent opportunity to join.
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Please click on the apply button to read the full job description.
Real Time Analyst ( 12 Month FTC) employer: Longreach Recruitment
Join a dynamic team in Cardiff where your expertise as a Real Time Analyst will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering continuous training and development opportunities. With a focus on work-life balance and a supportive environment, we ensure that our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time Analyst ( 12 Month FTC)
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the contact centre industry. They can give you insider tips and maybe even refer you directly, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your WFM tools knowledge. Be ready to discuss how you've used them in past roles to manage performance and service levels effectively.
✨Tip Number 3
Showcase your collaborative skills! Think of examples where you've worked with operational teams to balance performance and customer contacts. This will demonstrate that you're a team player who can thrive in their environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Real Time Analyst ( 12 Month FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with WFM tools and your ability to work collaboratively with operational teams. We want to see how your skills match the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Real Time Analyst role. Share specific examples of how you've balanced performance against service levels in previous roles.
Showcase Your Communication Skills:As a Real Time Analyst, communication is key. In your application, highlight instances where you’ve effectively communicated with teams to manage customer contacts across different channels. We love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Longreach Recruitment
✨Know Your WFM Tools
Make sure you brush up on the specific Workforce Management (WFM) tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise performance in a contact centre environment.
✨Understand Service Levels
Familiarise yourself with key performance indicators (KPIs) related to service levels and customer contacts. Prepare examples of how you've successfully balanced performance against these metrics in previous roles.
✨Collaborative Mindset
Since the role involves working closely with operational teams, think of instances where you've collaborated effectively. Be ready to share how you’ve communicated and worked with others to achieve common goals.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Practice articulating your thought process and decision-making strategies when faced with unexpected challenges in a contact centre setting.
