At a Glance
- Tasks: Create accurate forecasts and capacity plans using advanced Excel models.
- Company: Dynamic company in London with a focus on resource planning.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid work model.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Join a team that shapes business strategies and optimises performance.
- Qualifications: Experience in contact centre planning and strong Excel skills required.
The predicted salary is between 50000 - 60000 £ per year.
Compensation & Benefits £50,000 – £60,000 (depending on experience) + Bonus + Broad Flexible Benefits. Hybrid: 2 days per week onsite. Location London.
Key Role Purpose & Responsibilities
- Develop accurate demand forecasts and capacity plans using advanced Excel models.
- Implement forecasting processes for back‑office functions, including a detailed playbook.
- Refine and proactively manage the contact centre planning and forecasting process – adjusting for changes in shrinkage, demand, seasonality or regulatory changes.
- Collaborate with cross‑functional teams to align resource strategies with business goals.
- Provide broader resource planning advice and recommendations to the business, including schedule optimisation and real‑time performance management.
What We’re Looking For
- Demonstrable experience in both contact centre and back‑office resource planning.
- Advanced forecasting and modelling skills, including scenario and “what‑if” analysis.
- Strong Excel proficiency and familiarity with Erlang methodologies.
- Comprehensive understanding of the end‑to‑end resource planning cycle.
- Excellent analytical, communication, and presentation skills.
- Exceptional stakeholder management and influencing capabilities.
Lead Forecasting & Workforce Planning Analyst in London employer: Longreach Recruitment
As a Forecasting Insight Analyst, you will thrive in a dynamic and supportive work environment that values innovation and collaboration. Our hybrid work model allows for flexibility while fostering a strong team culture, and we are committed to your professional development through ongoing training and growth opportunities. Join us to make a meaningful impact by leveraging your analytical skills in a role that directly influences business decisions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Forecasting & Workforce Planning Analyst in London
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Longreach Recruitment!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Lead Forecasting & Workforce Planning Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Longreach Recruitment, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Longreach Recruitment
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Longreach Recruitment’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
