At a Glance
- Tasks: Create accurate forecasts and capacity plans using advanced Excel models.
- Company: Dynamic company in London with a focus on resource planning.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid work model.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Join a team that shapes business strategies and optimises performance.
- Qualifications: Experience in contact centre planning and strong Excel skills required.
The predicted salary is between 50000 - 60000 £ per year.
Compensation & Benefits £50,000 – £60,000 (depending on experience) + Bonus + Broad Flexible Benefits. Hybrid: 2 days per week onsite. Location London.
Key Role Purpose & Responsibilities
- Develop accurate demand forecasts and capacity plans using advanced Excel models.
- Implement forecasting processes for back‑office functions, including a detailed playbook.
- Refine and proactively manage the contact centre planning and forecasting process – adjusting for changes in shrinkage, demand, seasonality or regulatory changes.
- Collaborate with cross‑functional teams to align resource strategies with business goals.
- Provide broader resource planning advice and recommendations to the business, including schedule optimisation and real‑time performance management.
What We’re Looking For
- Demonstrable experience in both contact centre and back‑office resource planning.
- Advanced forecasting and modelling skills, including scenario and “what‑if” analysis.
- Strong Excel proficiency and familiarity with Erlang methodologies.
- Comprehensive understanding of the end‑to‑end resource planning cycle.
- Excellent analytical, communication, and presentation skills.
- Exceptional stakeholder management and influencing capabilities.
Lead Forecasting & Workforce Planning Analyst in London employer: Longreach Recruitment
As a Lead Forecasting & Workforce Planning Analyst at our London office, you will thrive in a dynamic and inclusive work culture that prioritises employee well-being and professional growth. With competitive compensation, a broad range of flexible benefits, and the opportunity to collaborate with cross-functional teams, we empower our employees to make impactful contributions while enjoying a healthy work-life balance through our hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Forecasting & Workforce Planning Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in forecasting and workforce planning. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, bring examples of your advanced Excel models or forecasting processes. It’s a great way to demonstrate your expertise and make a lasting impression.
✨Tip Number 3
Prepare for interviews by brushing up on Erlang methodologies and scenario analysis. Be ready to discuss how you've tackled challenges in resource planning before. We want to see your analytical skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Lead Forecasting & Workforce Planning Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Forecasting & Workforce Planning Analyst role. Highlight your experience in contact centre and back-office resource planning, and don’t forget to showcase your advanced Excel skills and any relevant forecasting models you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've developed demand forecasts or capacity plans in the past, and how you’ve collaborated with cross-functional teams.
Show Off Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of your experience with scenario analysis and modelling. We want to see how you’ve tackled complex problems and provided actionable insights in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Longreach Recruitment
✨Master Your Excel Skills
Since the role requires advanced Excel proficiency, make sure you brush up on your skills before the interview. Practice creating forecasting models and scenario analyses, as you might be asked to demonstrate your expertise or discuss your previous work with Excel.
✨Know Your Forecasting Processes
Familiarise yourself with the forecasting processes relevant to contact centres and back-office functions. Be ready to discuss how you've implemented these processes in the past and how you would refine them for the new role. Having a detailed playbook in mind can really impress the interviewers.
✨Showcase Your Analytical Skills
Prepare to share examples of how you've used your analytical skills to solve problems in resource planning. Think about specific scenarios where your recommendations led to improved performance or efficiency, and be ready to explain your thought process.
✨Engage with Stakeholders
Since stakeholder management is key, think of instances where you've successfully influenced cross-functional teams. Be prepared to discuss how you align resource strategies with business goals and how you handle differing opinions or challenges in collaboration.
