At a Glance
- Tasks: Create accurate forecasts and capacity plans using advanced Excel models.
- Company: Dynamic company in London offering a hybrid work environment.
- Benefits: Competitive salary, bonus, and flexible benefits package.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Join a team where your analytical skills can drive real business impact.
- Qualifications: Experience in resource planning and strong Excel skills required.
The predicted salary is between 50000 - 60000 £ per year.
Compensation & Benefits: £50,000 – £60,000 (depending on experience) + Bonus + Broad Flexible Benefits.
Hybrid: 2 days per week onsite. Location: London.
Key Role Purpose & Responsibilities
- Develop accurate demand forecasts and capacity plans using advanced Excel models.
- Implement forecasting processes for back-office functions, including a detailed playbook.
- Refine and proactively manage the contact centre planning and forecasting process – adjusting for changes in shrinkage, demand, seasonality or regulatory changes.
- Collaborate with cross-functional teams to align resource strategies with business goals.
- Provide broader resource planning advice and recommendations to the business, including schedule optimisation and real-time performance management.
What We’re Looking For
- Demonstrable experience in both contact centre and back-office resource planning.
- Advanced forecasting and modelling skills, including scenario and “what-if” analysis.
- Strong Excel proficiency and familiarity with Erlang methodologies.
- Comprehensive understanding of the end-to-end resource planning cycle.
- Excellent analytical, communication, and presentation skills.
- Exceptional stakeholder management and influencing capabilities.
Lead Forecasting & Workforce Planning Analyst employer: Longreach Recruitment
As a Lead Forecasting & Workforce Planning Analyst in London, you will join a dynamic team that values innovation and collaboration. Our hybrid work model promotes a healthy work-life balance, while our competitive salary and broad flexible benefits ensure that your contributions are recognised and rewarded. We are committed to employee growth, offering ample opportunities for professional development and the chance to make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Forecasting & Workforce Planning Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to forecasting and resource planning. Use real-life examples from your experience to showcase your skills and how they align with the role. Confidence is key!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart and show your enthusiasm for the position.
✨Tip Number 4
Check out our website for the latest job openings! We often post exclusive roles that might not be listed elsewhere. Plus, applying through us gives you a better chance of getting noticed!
We think you need these skills to ace Lead Forecasting & Workforce Planning Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in contact centre and back-office resource planning. We want to see how your skills align with the role, so don’t be shy about showcasing your advanced Excel proficiency and forecasting expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Lead Forecasting & Workforce Planning Analyst role. Share specific examples of your past achievements and how they relate to the responsibilities listed in the job description.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, make sure to include any relevant projects or experiences that demonstrate your forecasting and modelling skills. We love seeing how you’ve tackled complex problems in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Longreach Recruitment
✨Master Your Excel Skills
Since the role requires advanced Excel proficiency, make sure you brush up on your Excel skills before the interview. Practice creating forecasting models and scenario analyses, as you might be asked to demonstrate your capabilities or discuss your past experiences using these tools.
✨Know Your Forecasting Processes
Familiarise yourself with the specific forecasting processes relevant to contact centres and back-office functions. Be prepared to discuss how you've implemented these processes in previous roles and how you can refine them to meet changing demands and regulations.
✨Showcase Your Analytical Skills
Prepare to highlight your analytical abilities by discussing past projects where you successfully managed resource planning and forecasting. Use specific examples that demonstrate your understanding of the end-to-end resource planning cycle and how you’ve optimised schedules based on real-time data.
✨Engage with Stakeholders
Since stakeholder management is key for this role, think about how you've influenced cross-functional teams in the past. Be ready to share examples of how you collaborated with others to align resource strategies with business goals, showcasing your communication and presentation skills.
