At a Glance
- Tasks: Analyse data to forecast and optimise contact centre staffing schedules.
- Company: Longreach Recruitment, a leader in resource planning solutions.
- Benefits: Hybrid work, competitive salary, and comprehensive benefits package.
- Other info: 12-month contract with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact on resource planning.
- Qualifications: Experience in contact centre resource planning and strong analytical skills.
The predicted salary is between 40000 - 45000 £ per year.
Longreach Recruitment is seeking a Contact Centre Resource Planning & Forecasting Analyst for a 12-Month Fixed Term Contract in London. The role requires expertise in forecasting and capacity planning, utilizing Excel and WFM tools like Nice and Verint. This opportunity offers hybrid work with one day onsite and a competitive salary of £40,000 - £45,000, along with broad benefits.
The ideal candidate will have:
- a strong background in resource planning within a contact centre environment,
- exceptional analytical skills,
- the ability to develop and optimize staffing schedules effectively.
Hybrid Resource Planning & Forecasting Analyst employer: Longreach Recruitment
Longreach Recruitment is an excellent employer, offering a dynamic work culture that values innovation and collaboration. With a focus on employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. The hybrid working model allows for flexibility, while our competitive salary and broad benefits package make this a rewarding place to advance your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Resource Planning & Forecasting Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to resource planning and forecasting. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your Excel and WFM tool skills during interviews. Bring examples of how you've used these tools to optimise staffing schedules in the past. It’ll make you stand out as a candidate who knows their stuff!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Resource Planning & Forecasting Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in resource planning and forecasting, especially in a contact centre environment. We want to see how your skills align with the job description, so don’t be shy about showcasing your expertise with Excel and WFM tools like Nice and Verint.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing candidates who can articulate their passion for resource planning and how they can contribute to our team’s success.
Show Off Your Analytical Skills:Since this role requires exceptional analytical skills, make sure to include examples of how you've used data to drive decisions in your previous roles. We’re looking for candidates who can demonstrate their ability to develop and optimise staffing schedules effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures that you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Numbers
Make sure you brush up on your forecasting and capacity planning skills. Be ready to discuss specific examples of how you've used Excel and WFM tools like Nice and Verint in previous roles. This will show that you not only understand the theory but can apply it practically.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess. Think of a time when you optimised staffing schedules or improved resource allocation. Use data to back up your claims, as this will highlight your ability to make informed decisions based on analysis.
✨Understand the Contact Centre Landscape
Familiarise yourself with the current trends and challenges in contact centre operations. Being able to discuss these topics will show that you're not just a number-cruncher but someone who understands the bigger picture and can contribute to strategic discussions.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about their current forecasting methods or how they measure success in resource planning. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
