At a Glance
- Tasks: Optimise contact centre performance through effective scheduling and reporting.
- Company: Longreach Recruitment, a dynamic recruitment agency in Cardiff.
- Benefits: Hybrid work model, competitive salary, bonus, and corporate benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a team that values your skills and offers real impact on performance.
- Qualifications: Experience with Workforce Management tools and strong Excel skills.
The predicted salary is between 30000 - 35000 £ per year.
Longreach Recruitment is looking for a Real Time Planning Analyst in Cardiff. The role focuses on optimising contact centre performance through effective scheduling and reporting.
Candidates must have experience with Workforce Management tools and strong Excel skills.
This position offers a hybrid work model, combining three days in the office with two days working from home.
The base salary ranges between £30,000 and £35,000, depending on experience, plus a bonus and corporate benefits.
Hybrid Real-Time Planning Analyst | WFM & Scheduling employer: Longreach Recruitment
Longreach Recruitment is an excellent employer, offering a dynamic work environment in Cardiff that fosters professional growth and development. With a hybrid work model, employees enjoy the flexibility of working from home while also benefiting from collaborative office days. The company prioritises employee well-being through competitive salaries, bonuses, and a supportive culture that encourages skill enhancement and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Real-Time Planning Analyst | WFM & Scheduling
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident when discussing your experience with Workforce Management tools and Excel skills.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially any reports or schedules you've created. This will help demonstrate your ability to optimise contact centre performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Real-Time Planning Analyst | WFM & Scheduling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Workforce Management tools and Excel skills. We want to see how your background aligns with the role of a Real-Time Planning Analyst, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the hybrid work model and how you can optimise contact centre performance. Let us know what makes you the perfect fit for our team.
Showcase Your Analytical Skills:As a Real-Time Planning Analyst, analytical skills are key. In your application, give examples of how you've used data to drive decisions or improve processes in previous roles. We love seeing numbers and results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Workforce Management Tools
Make sure you brush up on the specific Workforce Management tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise scheduling and reporting in previous roles.
✨Excel Skills Are Key
Since strong Excel skills are a must, practice using advanced functions like VLOOKUP, pivot tables, and data analysis tools. Prepare to showcase how you've leveraged Excel to improve performance metrics or streamline processes in your past work.
✨Understand the Hybrid Work Model
Familiarise yourself with the hybrid work model and be prepared to discuss how you can effectively manage your time and productivity while working both in the office and from home. Highlight any previous experience you have with remote work.
✨Prepare Questions About Performance Optimisation
Think of insightful questions to ask about how the company measures contact centre performance and what challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
