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- Tasks: Create and refine forecasting models to optimise resource utilisation and meet demand.
- Company: Join a leading UK organisation with a strong focus on resource planning and analytics.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid working model.
- Why this job: Make a real impact by enhancing operational efficiency and presenting insights to senior stakeholders.
- Qualifications: Experience in forecasting, advanced Excel skills, and ability to analyse large datasets.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 38000 - 42000 £ per year.
Longreach Recruitment are hiring a Forecasting Insight Analyst for an established Forecasting & Resource Planning team. Are you a technically talented Resource Planning Analyst with exceptional abilities and experience in both Forecast and Demand modelling from the ground up via analysis and modelling of large datasets, with a keen eye for spotting trends and opportunities to refine accuracy? If so, this is a rare opportunity to utilise your skills for a UK market leading organisation. This position provides forecasting and demand modelling output for both a large field-based workforce and a contact centre operation.
We are seeking interest from Analysts with demonstrable experience in labour / FTE forecasting, advanced Excel skills, well-tuned statistical analysis, and modelling expertise, and ideally, SQL abilities (to write and run extraction scripts). This is a hybrid position working 2 days onsite in West Midlands and offers a salary of £38,000 ~ £42,000 + Bonus + Broad Flexible Benefits.
Key Role Purpose & Responsibilities- Own the review, refinement and lock process for the forecast model.
- Create accurate and detailed forecast models which can be broken down into hourly / daily / weekly / monthly intervals to ensure effective resource utilisation of FTE to meet demand profiles.
- Support the Snr Forecasting Manager with the long term annual, and quarterly forecasting process.
- Provide detailed analysis, forecasts of workload volumes and the optimal resource and capacity requirements needed to fulfil the demand.
- Identify areas for process improvement with a focus on streamlining workflow for enhanced operational efficiency.
- Present trend and variance analysis showcasing insightful recommendations to enhance performance to senior stakeholders.
Candidates MUST have demonstrable experience within forecasting and demand modelling possessing advanced abilities with Excel, the ability to manipulate large datasets to create bespoke forecasts and scenario models from concept to delivery (build from scratch). Your experience will ideally contain contact centre operations and / or planning for field-based resources.
Key Skills & Experience Will Include- Advanced modelling experience (forecasting, demand planning, capacity planning).
- Advanced Excel user with experience of utilising Erlang and similar statistical modelling methodologies.
- Excellent analytical skills with the ability to interpret and present data in an engaging & meaningful manner to various stakeholders.
- Effective communication and presentation skills.
- Desirable - hands-on know-how with SQL (script writing for data extraction / sorting).
- Desirable - PowerBI / Tableau.
Please register your interest in the Forecasting Insight Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Forecasting Analyst (Contact Centre) employer: Longreach Recruitment
Contact Detail:
Longreach Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forecasting Analyst (Contact Centre)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your forecasting skills. Use real examples from your past work to demonstrate how you've tackled challenges and delivered results.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask if they need any more info from you.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you, and applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Forecasting Analyst (Contact Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the skills and experiences mentioned in the job description. Highlight your advanced Excel skills, forecasting experience, and any SQL knowledge you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about forecasting and demand modelling. Share specific examples of your past work that align with what we're looking for at StudySmarter.
Showcase Your Analytical Skills: In your application, don’t just list your skills—demonstrate them! Include examples of how you've used data analysis to drive decisions or improve processes. We love seeing how you can turn numbers into insights!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it’s super easy to do!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Numbers
Make sure you brush up on your forecasting and demand modelling skills. Be ready to discuss specific examples where you've created detailed forecast models, especially in a contact centre environment. Highlight your experience with large datasets and how you've used Excel to manipulate data effectively.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing past projects where you've identified trends and made recommendations based on your findings. Use clear examples that showcase your ability to present data in an engaging way to stakeholders.
✨SQL Savvy
If you have SQL experience, be prepared to talk about it! Even if it's not a must-have, showing that you can write and run extraction scripts will set you apart. Think of instances where you've used SQL to enhance your forecasting processes.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team and the forecasting processes they use. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.