At a Glance
- Tasks: Manage contact centre performance and optimise resource allocation in a hybrid role.
- Company: Longreach Recruitment, a dynamic recruitment agency based in Essex.
- Benefits: Salary between £30,000 to £35,000 plus bonus and benefits.
- Other info: Hybrid work model offering flexibility and growth opportunities.
- Why this job: Join a fast-paced environment and make a real impact on service levels.
- Qualifications: Experience in contact centres with strong Excel and communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Longreach Recruitment is seeking a Real Time Planning & Scheduling Analyst based in Essex. This hybrid role involves managing contact centre performance to ensure service levels are met while optimizing resource allocation.
The ideal candidate will have proven contact centre experience in real-time management and scheduling, with hands-on WFM tool experience. Strong Excel skills and excellent communication are essential.
The salary ranges from £30,000 to £35,000 plus bonus and benefits.
Real-Time Scheduling Planner - Contact Center (Hybrid) in Essex employer: Longreach Recruitment
Longreach Recruitment is an excellent employer that values its employees by offering a supportive hybrid work environment in Essex, where collaboration and innovation thrive. With competitive salaries, bonuses, and a strong emphasis on professional development, employees are encouraged to grow their skills and advance their careers while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Real-Time Scheduling Planner - Contact Center (Hybrid) in Essex
✨Tip Number 1
Network like a pro! Reach out to folks in the contact centre industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your real-time management and scheduling knowledge, and be ready to discuss how you've optimised resource allocation in past roles. We want to see your hands-on experience shine!
✨Tip Number 3
Show off your Excel skills! Be prepared to demonstrate your proficiency with data analysis during interviews. Maybe even bring along a few examples of how you've used Excel to improve performance in a contact centre setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Real-Time Scheduling Planner - Contact Center (Hybrid) in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your contact centre experience and any real-time management skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your WFM tool experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Real-Time Scheduling Planner role. We love seeing enthusiasm and a clear understanding of the job, so let your personality come through.
Show Off Your Excel Skills:Since strong Excel skills are essential for this role, consider including specific examples of how you've used Excel in previous jobs. We appreciate candidates who can demonstrate their analytical abilities and resource optimisation strategies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Longreach Recruitment
✨Know Your WFM Tools
Make sure you brush up on your experience with Workforce Management (WFM) tools. Be ready to discuss specific tools you've used and how they helped optimise scheduling and resource allocation in your previous roles.
✨Excel Skills on Display
Since strong Excel skills are essential for this role, prepare to showcase your abilities. Bring examples of how you've used Excel for data analysis or reporting in a contact centre environment. Practising common functions and formulas can really help!
✨Understand Contact Centre Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to contact centres. Be prepared to discuss how you've managed service levels and improved performance metrics in past positions. This shows you understand the industry's demands.
✨Communicate Clearly
Excellent communication is a must-have for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where your communication skills made a difference in team performance or customer satisfaction.
