At a Glance
- Tasks: Optimise schedules and manage staffing to enhance operational performance in a contact centre.
- Company: Dynamic contact centre with a focus on performance and service excellence.
- Benefits: Competitive salary, comprehensive package, and supportive work environment.
- Other info: Full-time onsite role in Derbyshire with opportunities for career advancement.
- Why this job: Join a team where your planning skills directly impact customer satisfaction and service levels.
- Qualifications: Experience with WFM tools and strong analytical skills required.
The predicted salary is between 34000 - 36000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity.
Location: Derbyshire | Full time Onsite (Mon-Fri)
Salary: £34,000 - £36,000 + Package
Are you an experienced contact centre Resource Planner or Scheduler with hands-on experience using a WFM tool and the ability to influence and protect operational performance and Service Levels by proactively optimising schedules, adjusting staffing profiles and maintaining effective resource plans?
We think you need these skills to ace Contact Centre Resource Planning & Scheduling Analyst in Derby
Resource Planning
Scheduling
WFM Tool Proficiency
Operational Performance Management
Service Level Management
Staffing Profile Adjustment
Effective Resource Planning
