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- Tasks: Create demand forecasts and analyse data to optimise contact centre operations.
- Company: Join a progressive team in a leading operations forecasting company.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid working.
- Why this job: Make a real impact by improving forecasting accuracy in a dynamic environment.
- Qualifications: Experience in forecasting, advanced Excel skills, and a knack for data analysis.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 32000 - 54000 £ per year.
Overview
£38,000 ~ £45,000 + Bonus + Broad Flexible Benefits
Location: West Midlands | Hybrid: 2 Days onsite per week
We’re recruiting an experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change orientated Contact Centre and a large-scale national Field Resource function.
If you’re a technically talented Forecasting Analyst with demonstrable experience creating mid to long range Demand Planning and Forecast models, Capacity Plans and Scenario Models utilising advanced Excel techniques within a contact centre setting we’d love to hear from you.
Key Responsibilities
- Build accurate short- and mid-term demand forecasts for National Field Resource and Contact Centre operations.
- Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations.
- Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
- Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand.
- Monitor forecast performance and continuously improve accuracy.
Your Experience & Skills
- Demonstrable experience fulfilling forecasting outputs and models within a contact centre operational environment (essential).
- Advanced modelling experience (forecasting, demand planning and capacity planning).
- Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience.
- Background in forecasting, planning, or operational analytics (field or contact centre desirable).
- A clear communicator who can explain insights in a simple, meaningful way.
- Well organised, curious, and comfortable managing multiple priorities.
Keen to apply and learn more? Register your interest in the Contact Centre Forecasting & Demand Planning Specialist by applying as directed.
Contact Centre Forecasting & Demand Planning Specialist employer: Longreach Recruitment
Contact Detail:
Longreach Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Forecasting & Demand Planning Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in contact centres or forecasting roles. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your experience with Excel, SQL, and Power BI. Bring examples of your forecasting models or reports to demonstrate your expertise.
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Contact Centre Forecasting & Demand Planning Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forecasting and demand planning. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include specific examples of how you've used Excel, SQL, or Power BI in your previous roles to create forecasts or models. We want to see your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about forecasting and how your background makes you a perfect fit for our team. Keep it engaging and relevant to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Numbers
Brush up on your forecasting and demand planning metrics. Be ready to discuss how you've used data analysis in previous roles, especially in a contact centre environment. This will show that you understand the key drivers behind demand and can translate insights into actionable plans.
✨Excel and SQL Skills on Display
Since advanced Excel and SQL skills are crucial for this role, prepare to demonstrate your proficiency. You might be asked to solve a problem or create a model on the spot, so practice common forecasting scenarios and be ready to explain your thought process.
✨Communicate Clearly
As a clear communicator, you’ll need to explain complex insights simply. Prepare examples of how you've done this in the past, whether through reports or presentations. Practising your explanations can help you convey your ideas effectively during the interview.
✨Show Your Curiosity
Employers love candidates who are curious and eager to learn. Be prepared to ask insightful questions about the company’s forecasting processes and challenges. This not only shows your interest but also demonstrates that you're proactive and engaged.