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- Tasks: Create demand forecasts and analyse data to optimise contact centre operations.
- Company: Join a progressive team in a leading operations forecasting company.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid working.
- Why this job: Make a real impact by improving forecasting accuracy in a dynamic environment.
- Qualifications: Experience in forecasting, advanced Excel skills, and a knack for data analysis.
- Other info: Great opportunity for career growth in a supportive and innovative team.
The predicted salary is between 38000 - 45000 £ per year.
We’re recruiting a Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change orientated Contact Centre and a large-scale national Field Resource function.
If you’re a technically talented Forecasting Analyst with demonstrable experience creating mid to long range Demand Planning and Forecast models, Capacity Plans and Scenario Models utilising advanced Excel techniques within a contact centre setting we’d love to hear from you.
Key Responsibilities- Build accurate short- and mid-term demand forecasts for National Field Resource and Contact Centre operations.
- Analyse large datasets, identify key drivers, and translate insights into clear planning recommendations.
- Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
- Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand.
- Monitor forecast performance and continuously improve accuracy.
- Demonstrable and evidenced experience fulfilling forecasting outputs and models within a contact centre operational environment (essential).
- Advanced modelling experience (forecasting, demand planning and capacity planning).
- Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience.
- Background in forecasting, planning, or operational analytics (field or contact centre desirable).
- A clear communicator who can explain insights in a simple, meaningful way.
- Well organised, curious, and comfortable managing multiple priorities.
Keen to apply and learn more? Register your interest in the Contact Centre Forecasting & Demand Planning Specialist by applying as directed.
Contact Centre Forecasting Analyst employer: Longreach Recruitment
Contact Detail:
Longreach Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Forecasting Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in contact centres or forecasting roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your forecasting models and analytical reports. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical skills. Be ready to discuss how you've used Excel, SQL, and Power BI in past roles. We want to see that you can walk the talk!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contact Centre Forecasting Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forecasting and demand planning, especially within a contact centre environment. We want to see how your skills match the job description, so don’t be shy about showcasing your advanced Excel and SQL abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Contact Centre Forecasting Analyst role. Share specific examples of your past work that demonstrate your analytical skills and ability to create accurate forecasts.
Showcase Your Technical Skills: Since this role requires advanced Excel, SQL, and Power BI skills, make sure to mention any relevant projects or experiences where you’ve used these tools. We love seeing how you’ve applied your technical know-how to solve real-world problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Numbers
Brush up on your forecasting and demand planning metrics. Be ready to discuss how you've built accurate forecasts in the past, and be prepared to share specific examples of models you've created using Excel or SQL.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse large datasets. Think of a time when you identified key drivers from data and how you translated those insights into actionable recommendations for a contact centre.
✨Communicate Clearly
Practice explaining complex forecasting concepts in simple terms. The interviewers will want to see that you can communicate insights effectively, so consider how you would present your findings to non-technical stakeholders.
✨Be Organised and Curious
Demonstrate your organisational skills by discussing how you manage multiple priorities. Show your curiosity by asking insightful questions about the company's forecasting processes and how they adapt to fluctuating demand.
