At a Glance
- Tasks: Manage real-time contact centre performance and optimise resource allocation.
- Company: Progressive multi-site contact centre with a dynamic work culture.
- Benefits: Competitive salary, bonus, hybrid working, and professional development opportunities.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Join a fast-paced environment and make a real impact on service delivery.
- Qualifications: Experience in Real-Time, Scheduling, or Resource Planning within a contact centre.
The predicted salary is between 30000 - 35000 £ per year.
Location: Essex (Hybrid: 3 days on-site, 2 days remote)
Salary: £30,000–£35,000 (DOE) + Bonus + Benefits
Hours: Monday to Friday
Role Overview
We are hiring a contact centre experienced Resource Planning professional with a track record in Real Time performance management and some experience in Scheduling. Our client operates a progressive, multi‐site and multi‐channel contact centre across 4 UK locations. You will be responsible for managing 'on the day and intraday' contact centre performance, ensuring service levels are achieved, and optimising resource allocation using Workforce Management (WFM) tools. You'll have the opportunity to develop Scheduling skills to support the broader Planning Team in allocating staff with the right skills to forecasted demand.
Key Responsibilities
- Create, publish, monitor and adjust schedules to maintain service level targets.
- Manage real‐time staffing, including skillset adjustments and shift changes.
- Schedule offline activities (meetings, coaching, training) with minimal impact on SLAs.
- Produce timely intraday performance reports and KPI summaries.
- Oversee annual leave booking and allowance processes.
- Work closely with operational teams to optimise resource deployment against forecasted demand.
Essential Experience & Skills
- Proven experience in Real‐Time, Scheduling, or Resource Planning within a contact centre.
- Hands‐on experience with WFM tools (and ideally telephony platforms).
- Competent Excel skills for MI and performance reporting.
- Ability to prioritise effectively in a fast‐paced environment.
- Excellent communication and stakeholder management skills.
Real Time Planning & Scheduling Analyst in Colchester employer: Longreach Recruitment
Join a dynamic and forward-thinking contact centre team in Essex, where your expertise as a Real Time Planning & Scheduling Analyst will be valued and nurtured. With a hybrid working model, you’ll enjoy the flexibility of remote work while being part of a collaborative environment that prioritises employee growth and development. Our commitment to maintaining high service levels is matched by our dedication to providing a supportive workplace culture, competitive salary, and comprehensive benefits, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Real Time Planning & Scheduling Analyst in Colchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Longreach Recruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Longreach Recruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Longreach Recruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Real Time Planning & Scheduling Analyst in Colchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Longreach Recruitment:This is your chance to really connect with the team at Longreach Recruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Longreach Recruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Longreach Recruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Longreach Recruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Longreach Recruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
