At a Glance
- Tasks: Optimise contact centre performance through effective scheduling and reporting.
- Company: Longreach Recruitment, a dynamic recruitment agency in Cardiff.
- Benefits: Hybrid work model, competitive salary, bonus, and corporate benefits.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a team that values your skills and offers real impact on performance.
- Qualifications: Experience with Workforce Management tools and strong Excel skills.
The predicted salary is between 30000 - 35000 £ per year.
Longreach Recruitment is looking for a Real Time Planning Analyst in Cardiff. The role focuses on optimising contact centre performance through effective scheduling and reporting.
Candidates must have experience with Workforce Management tools and strong Excel skills.
This position offers a hybrid work model, combining three days in the office with two days working from home.
The base salary ranges between £30,000 and £35,000, depending on experience, plus a bonus and corporate benefits.
Hybrid Real-Time Planning Analyst | WFM & Scheduling in Cardiff employer: Longreach Recruitment
Longreach Recruitment is an excellent employer, offering a dynamic work environment in Cardiff that fosters professional growth and development. With a hybrid work model, employees enjoy the flexibility of working from home while also benefiting from collaborative office days. The company prioritises employee well-being through competitive salaries, bonuses, and a supportive culture that encourages skill enhancement and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Real-Time Planning Analyst | WFM & Scheduling in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially with Workforce Management tools and Excel.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Hybrid Real-Time Planning Analyst | WFM & Scheduling in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Workforce Management tools and Excel skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Real-Time Planning Analyst position and how you can contribute to optimising our contact centre performance. Keep it engaging and personal.
Showcase Your Analytical Skills:Since this role involves a lot of reporting and analysis, make sure to mention any specific projects or experiences where you’ve used your analytical skills to drive results. We love seeing numbers and outcomes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you in the loop for this exciting opportunity!
How to prepare for a job interview at Longreach Recruitment
✨Know Your Workforce Management Tools
Make sure you brush up on the specific Workforce Management tools mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to optimise scheduling and reporting in previous roles.
✨Excel Skills Are Key
Since strong Excel skills are a must, practice using advanced functions like VLOOKUP, pivot tables, and data analysis tools. Prepare to showcase how you've leveraged Excel to improve performance metrics or streamline processes in your past work.
✨Understand the Hybrid Work Model
Familiarise yourself with the hybrid work model and be prepared to discuss how you can effectively manage your time and productivity while working both in the office and from home. Highlight any previous experience you have with remote work.
✨Prepare Questions About Performance Optimisation
Think of insightful questions to ask about how the company measures contact centre performance and what challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their success.
