At a Glance
- Tasks: Manage resources and performance in a dynamic contact centre environment.
- Company: Longreach Recruitment, a forward-thinking recruitment agency.
- Benefits: Competitive salary, hybrid work model, and great benefits.
- Other info: 12-month FTC with opportunities for career growth.
- Why this job: Join a progressive team and enhance your resource planning skills.
- Qualifications: Experience with WFM tools, strong Excel skills, and resource planning background.
The predicted salary is between 30000 - 40000 € per year.
Longreach Recruitment is seeking a Real Time Planning Analyst for a 12-month FTC, based in Cardiff. This role involves working collaboratively in a progressive contact centre setting, focusing on managing resources and performance against service levels.
The successful candidate will have strong WFM tool experience, excellent Excel skills, and previous involvement in resource planning. The position offers a hybrid work model with a competitive salary and benefits.
Hybrid Real-Time Planning Analyst - 12 Month FTC in Cardiff employer: Longreach Recruitment
Longreach Recruitment is an excellent employer, offering a dynamic work environment in Cardiff that fosters collaboration and innovation. With a strong focus on employee development, the company provides numerous growth opportunities and a competitive benefits package, including a hybrid work model that promotes work-life balance. Join us to be part of a forward-thinking team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Real-Time Planning Analyst - 12 Month FTC in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your WFM tools and Excel skills. We all know that confidence is key, so practice answering common questions related to resource planning and service levels.
✨Tip Number 3
Show off your collaborative spirit! During interviews, share examples of how you've worked with teams to improve performance. This role is all about teamwork, so let them see you shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Real-Time Planning Analyst - 12 Month FTC in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with WFM tools and resource planning. We want to see how your skills match the role, so don’t be shy about showcasing your Excel prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your previous experiences make you a perfect fit for our team at Longreach Recruitment.
Showcase Your Collaborative Spirit:Since this role involves working in a progressive contact centre, let us know about your teamwork experiences. Share examples of how you’ve successfully collaborated with others to achieve goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Longreach Recruitment
✨Know Your WFM Tools
Make sure you brush up on your experience with Workforce Management (WFM) tools. Be ready to discuss specific tools you've used and how they helped in resource planning. This shows you’re not just familiar but also proficient, which is key for the role.
✨Excel Skills on Display
Since excellent Excel skills are a must, prepare to showcase your abilities. Think of examples where you've used Excel for data analysis or reporting. You might even want to bring along a sample of your work if it’s relevant!
✨Understand Service Levels
Familiarise yourself with what service levels mean in a contact centre context. Be prepared to discuss how you’ve managed resources to meet these levels in previous roles. This will demonstrate your understanding of the industry and its demands.
✨Embrace the Hybrid Model
Since this position offers a hybrid work model, think about how you can effectively manage your time and productivity in both remote and office settings. Share your strategies during the interview to show you’re adaptable and ready for this setup.
