At a Glance
- Tasks: Monitor and analyse real-time performance in a contact centre environment.
- Company: Dynamic company in Cardiff with a focus on customer service excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Collaborative work culture with a focus on personal growth.
- Why this job: Join a vibrant team and make a difference in customer experience every day.
- Qualifications: Experience with WFM tools and strong analytical skills.
The predicted salary is between 35000 - 45000 £ per year.
Are you an experienced contact centre Real Time Analyst with experience of using WFM tools, working collaboratively with operational teams to balance on the day performance against service levels and customer contacts across different channels?
If this sounds like you and your experience matches, my client based in Cardiff has an excellent opportunity to join their progressive team.
Contact Centre Real Time Analyst in Cardiff employer: Longreach Recruitment
Join a dynamic team in Cardiff where your expertise as a Contact Centre Real Time Analyst will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth, offering continuous training and development opportunities to enhance your skills. With a focus on work-life balance and a supportive environment, we ensure that our employees thrive both personally and professionally.
