At a Glance
- Tasks: Analyse real-time data to optimise contact centre performance and enhance customer service.
- Company: Dynamic contact centre with a focus on teamwork and innovation.
- Benefits: Attractive salary, flexible hours, and opportunities for skill development.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Join a vibrant team and make a difference in customer experience every day.
- Qualifications: Experience with WFM tools and strong collaboration skills required.
The predicted salary is between 30000 - 40000 £ per year.
Real Time Planning Analyst Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.
Are you an experienced contact centre Real Time Analyst with experience of using WFM tools, working collaboratively with operational teams to balance on the day performance against service levels and customer contacts across different channels?
We think you need these skills to ace Contact Centre Analyst in Cardiff
Real Time Planning
WFM Tools
Operational Collaboration
Performance Management
Service Level Monitoring
Customer Contact Management
Analytical Skills
