At a Glance
- Tasks: Support sales and customer services while managing admin tasks and customer interactions.
- Company: A friendly, family-run business in Stoke on Trent.
- Benefits: Negotiable salary, full training, and a supportive team environment.
- Other info: Opportunity to learn about unique products and grow your skills.
- Why this job: Join a close-knit team and make a difference in customer satisfaction.
- Qualifications: Experience in sales support or customer services is preferred.
The predicted salary is between 24000 - 36000 £ per year.
We are a small family run business based in the Stoke on Trent area. We are looking for a new person to join our team helping with sales, customer services, admin, customer contact and developing existing customers with new sales/upgrades.
Duties and responsibilities:
- Answering questions from prospective customers about online/telephone purchase process
- Tracking orders and investigating shipping delays for customers waiting on products
- Processing returns
- Processing customer sales
- Updating customer records
- Making follow-up contact to check on customer satisfaction
- Processing invoices / Taking payments
- Liaising with engineering department and customers
A high standard of communication skills is required. Computer literacy is essential. In addition, a sales development or sales background is preferred. Software used includes Sage and Microsoft Outlook; ideally, we are looking for a candidate with experience in these software packages. Preferably, you should have a background in telecoms, experience in using portals, an interest in electronics, and you must be computer literate. Full training on our unique product is provided by the company; however, we are looking for someone with experience in the sales support/sales/admin/customer services side. Salary is negotiable dependent on experience.
Sales Support / Customer Services in Stafford employer: Longrange Systems UK Ltd
As a small family-run business in Stoke on Trent, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. We offer comprehensive training on our unique products, alongside opportunities for personal and professional growth within the sales and customer service sectors. Our commitment to employee satisfaction and development, combined with a flexible approach to work, makes us an excellent employer for those seeking a meaningful career in a close-knit team.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support / Customer Services in Stafford
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in telecoms and electronics. This will help you answer questions confidently and show that you're genuinely interested in joining the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Sage and Microsoft Outlook if you haven't already. Being comfortable with these tools will give you an edge and demonstrate that you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support / Customer Services in Stafford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to customise your application for the Sales Support / Customer Services role. Highlight your relevant experience and skills, especially in sales support and customer service, to show us you're the perfect fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our family-run business!
How to prepare for a job interview at Longrange Systems UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their sales process and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires a high standard of communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to connect with customers effectively.
✨Get Comfortable with the Software
Brush up on your skills with Sage and Microsoft Outlook, as these are key tools for the job. If you have experience with similar software, be ready to discuss how you used it to improve efficiency or customer satisfaction in previous roles.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, training processes, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
