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For Companies At a Glance
- Tasks: Support sales and customer services while managing admin tasks and customer interactions.
- Company: A friendly, family-run business in Stoke on Trent with a supportive team.
- Benefits: Negotiable salary, full training, and a chance to grow your skills.
- Why this job: Join a close-knit team and make a difference in customer satisfaction.
- Qualifications: Experience in sales support or customer services; computer literacy is essential.
- Other info: Opportunity to learn about unique products and develop in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
We are a small family run business based in the Stoke on Trent area. We are looking for a new person to join our team helping with sales, customer services, admin, customer contact and developing existing customers with new sales/upgrades.
Duties and responsibilities:
- Answering questions from prospective customers about online/telephone purchase process
- Tracking orders and investigating shipping delays for customers waiting on products
- Processing returns
- Processing customer sales
- Updating customer records
- Making follow-up contact to check on customer satisfaction
- Processing invoices / Taking payments
- Liaising with engineering department and customers
A high standard of communication skills is required. Computer literacy is essential. In addition, a sales development or sales background is preferred. Software used includes Sage and Microsoft Outlook; ideally, we are looking for a candidate with experience in these software packages. Preferably, you should have a background in telecoms, experience in using portals, an interest in electronics, and you must be computer literate. Full training on our unique product is provided by the company; however, we are looking for someone with experience in the sales support/sales/admin/customer services side. Salary is negotiable dependent on experience.
Locations
Sales Support / Customer Services in Milton, Stoke-on-Trent employer: Longrange Systems UK Ltd
Contact Detail:
Longrange Systems UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support / Customer Services in Milton, Stoke-on-Trent
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can confidently answer questions and handle inquiries. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Sage and Microsoft Outlook if you haven't already. Being able to demonstrate your proficiency with these tools during your interview will give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support / Customer Services in Milton, Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your fit for our family-run business.
Tailor Your Experience: Make sure to highlight any relevant experience you have in sales support or customer services. We love seeing how your background aligns with what we do, so don’t be shy about mentioning your skills with Sage, Microsoft Outlook, or any telecoms experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since this role involves liaising with customers. Make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Longrange Systems UK Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of sales support and customer service. Familiarise yourself with the company’s products and services, especially if they’re unique. This will show that you’re genuinely interested and ready to contribute.
✨Show Off Your Communication Skills
Since this role requires a high standard of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether it was resolving issues or following up on satisfaction.
✨Get Comfortable with the Software
Brush up on your skills with Sage and Microsoft Outlook, as these are key tools for the job. If you have experience with similar software, be ready to discuss how you adapted to new systems in previous roles.
✨Demonstrate Your Sales Acumen
Even if your background isn’t strictly in sales, think of instances where you’ve upsold or provided excellent customer service that led to repeat business. Highlight these experiences to show you can help develop existing customers and drive new sales.