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- Tasks: Lead daily operations, support your team, and enhance customer experiences.
- Company: Join Cheddar Gorge and Caves, a vibrant destination known for its stunning landscapes.
- Benefits: Enjoy 29 days holiday, discounts, complimentary tickets, and a company pension.
- Why this job: Be part of a dynamic team, drive exceptional service, and make a real impact.
- Qualifications: Experience in team management and customer service is essential; hospitality experience is a plus.
- Other info: Permanent full-time role with flexible hours, including weekends and holidays.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Assistant Operations Manager role at Cheddar Gorge and Caves. This range is provided by Cheddar Gorge and Caves. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
What will this role entail?
Reporting to the Operations Manager, you’ll be responsible for the day-to-day running of the operation. You will be someone who constantly offers support and guidance to your team, helping them deliver the best results possible. You will be responsible for team engagement, customer experiences, generating revenue and converting this revenue to profit.
Key Duties Will Include:
- Delivering a culture of exceptional customer service by coaching direct reports and encouraging them to drive service levels.
- Making sure your presence is highly visible in all areas at peak trading periods.
- Assist the General/Operations Manager in ensuring that our customer experience is consistently delivered at each point in the customer journey (guiding, retail and food and beverage).
- Deliver an exceptional food and beverage offering, where quality and service is outstanding.
- Take responsibility for the overall site performance in the absence of the General Manager and Operations Manager.
- Seek opportunities to recognise and appreciate those that go the extra mile or create amazing experiences for our customers.
- Consistent delivery of the Longleat and Cheddar brand values, creating and leading a culture of exceptional customer service.
What will I need to be considered for this vacancy?
- We are happy to consider applicants from any industry sector, as long as you can demonstrate experience of running a team and can motivate and create excitement around coming to work!
- Previous experience of managing a team of direct reports in a face-to-face customer service role.
- A strong customer focus with service values and maintains the emphasis upon 'top line' thinking.
- Ability to bring business acumen to decision making and understands the commercial drivers of the business.
- Evidence of setting an example for customer service and interaction.
- Committed to their own and other's development.
- Evidence of being able to manage and drive new initiatives through others.
- Experience in a catering or hospitality environment is preferred, but not essential.
What will I receive in return?
- 29 days holiday inclusive of bank holidays.
- Complimentary tickets to Longleat, 18 per annum pro rata.
- 50% off Annual passes for your Friends and Family, free entry for yourself.
- Discounts on food and beverages and retail merchandise.
- 20% off VIP Experiences, 10% off Accommodation.
- Company Pension.
- Life assurance cover and more perks.
You’ll be employed on a permanent 40 hour contract working 5 days out of 7, including weekends, evening and bank holidays as required. Earliest start time 8am, latest finish time 8pm, varying in accordance with opening times.
Location: Cheddar Gorge and Caves (Cheddar, Somerset).
All applications to be submitted online, and strictly no agency calls or agency CV submissions. We reserve the right to close this advertisement early if enough suitable applicants are received.
Contact Detail:
Longleat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager
✨Tip Number 1
Familiarise yourself with Cheddar Gorge and Caves' brand values and customer service standards. Understanding their culture will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed a team in a customer-facing role. Highlight how you motivated your team and improved customer satisfaction, as this will resonate well with the hiring managers.
✨Tip Number 3
Showcase your ability to drive revenue and profit through innovative initiatives. Think of specific strategies you've implemented in previous roles that led to increased sales or enhanced customer experiences, as this is crucial for the Assistant Operations Manager position.
✨Tip Number 4
Network with current or former employees of Cheddar Gorge and Caves if possible. Gaining insights about the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Assistant Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and customer service. Use specific examples that demonstrate your ability to motivate a team and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key duties outlined in the job description, particularly your experience in driving service levels and managing operations.
Showcase Relevant Experience: If you have experience in hospitality or catering, be sure to emphasise this. Even if your background is in a different sector, highlight transferable skills that relate to customer focus and team engagement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Assistant Operations Manager role.
How to prepare for a job interview at Longleat
✨Show Your Leadership Skills
As an Assistant Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you engaged them and improved their performance.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss specific instances where you've gone above and beyond to enhance customer experiences, and how you can instil that same culture in your team.
✨Understand the Business Drivers
Familiarise yourself with the commercial aspects of the role. Be prepared to talk about how you can contribute to revenue generation and profit conversion, showcasing your business acumen during the interview.
✨Be Visible and Approachable
The job description highlights the importance of being present during peak trading periods. Discuss your strategies for maintaining visibility and approachability in a busy environment, ensuring that both customers and team members feel supported.
