At a Glance
- Tasks: Lead visitor operations to create unforgettable guest experiences and ensure smooth daily operations.
- Company: Longleat, a unique attraction blending history with wildlife adventures.
- Benefits: 29 days holiday, free entry for employees, discounts, and flexible working options.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Join a passionate team in a stunning environment and make lasting memories for guests.
- Qualifications: Experience in operational leadership within visitor attractions or hospitality.
The predicted salary is between 40000 - 50000 £ per year.
Longleat is seeking a capable Visitor Operations Manager to oversee a number of essential functions within the running of our visitor operations. This role has a strong focus on providing the best possible guest experience through exceptional customer service at every touch point, good training and documentation, and robust adherence to health & safety procedures. Mentoring and developing team members will be an important part of the operations succession plan. This will be a hand’s-on role to enable operational management of all elements of visitor operations including Park Services, Events, House Tours, Attractions & Railway and the Duty Manager programme, with the ultimate goal of gaining a reputation for world class guest service.
Key responsibilities:
- Supporting operational plans to enhance the guest experience, ensure excellent guest and staff satisfaction, and maximise profit performance.
- Supporting the development and implementation of a Guest Service training programme to enhance the guest experience.
- Ensuring smooth daily operations through monitoring quality standards and procedures linked to guest experience and driving operational service standards and continuous operational improvement.
- Ensuring procedural and H&S compliance for events, attractions & the railway.
- Fulfilment of all line management duties including recruitment, scheduling, performance reviews, performance management and coaching.
- Leading the design and coordination of seasonal programming across the park, including Easter, February and October Half Term, Summer, and Christmas events, alongside the operational planning and delivery of all other events, festivals, corporate functions, and commercial event activity, ensuring effective staffing, operational readiness, crowd management, logistics and safety compliance throughout all trading periods.
About you:
- Significant operational leadership experience within a visitor attraction, leisure, tourism or hospitality environment.
- Strong stakeholder and people management skills.
- Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines.
- Conversant with H&S and areas of relevant legal compliance.
- Excellent organisational skills, including IT skills, including knowledge of a range of software packages.
Your contract:
You will be employed on a salaried contract working 40 hours per week over 5 days, including bank holidays and weekends.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break. You will receive attractive benefits that include:
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees.
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off Membership for Friends and Family.
- Discounts on food and beverages and retail merchandise.
- Discounts on VIP Experiences and Accommodation.
- Discretionary bonus scheme.
- Employee Assistance Programme.
- Employer contributory pension scheme.
- Life assurance scheme.
- Perks at work.
- Range of flexible working schemes.
Visitor Operations Manager in Warminster employer: Longleat Enterprises Ltd
Longleat is an exceptional employer that offers a unique work environment surrounded by historic landscapes and wildlife, making every day an adventure. With a strong focus on employee development, attractive benefits such as generous holiday allowances, complimentary tickets, and discounts, as well as a commitment to providing world-class guest experiences, Longleat fosters a culture of teamwork and continuous improvement. Join us to be part of a passionate team dedicated to creating unforgettable memories for our guests while enjoying a fulfilling career in the leisure and tourism sector.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Manager in Warminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Longleat Enterprises Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Longleat Enterprises Ltd
Don't be shy about reaching out to Longleat Enterprises Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visitor Operations Manager in Warminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Longleat Enterprises Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Longleat Enterprises Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
