At a Glance
- Tasks: Engage guests with informative tours and share the rich history of Longleat House.
- Company: Join the vibrant Longleat team in a unique, historic environment.
- Benefits: Enjoy 29 days holiday, free entry to Longleat, and discounts on experiences.
- Other info: Flexible hours with opportunities for growth in a dynamic setting.
- Why this job: Bring history to life while creating unforgettable experiences for visitors.
- Qualifications: Passion for guest experience, strong communication skills, and team player attitude.
The predicted salary is between 10 - 12 £ per hour.
To provide an engaging experience for guests visiting Longleat House, room stewarding and delivering high quality, informative and timely guided tours to groups, in accordance with daily tour schedules. As part of the House Guide Team, you will be responsible for bringing the history of Longleat House to life, ranging over a period of 450 years.
Responsibilities
- To steward the self-guided route through the House, imparting sound knowledge and ensuring security and privacy protocols are followed at all times.
- To deliver a variety of first class engaging guided tours throughout Longleat House, providing an exceptional guest experience and helping to bring the House and its stories to life.
- To learn tour content to high standard, and continually develop wider House knowledge to provide guests with detailed information covering 450 years of Longleat history.
- Welcoming guests at the designated meeting point and ensuring your tour group is able to leave the house in a timely manner at the end of the tour.
- Be willing and able to deliver a range of tours, including exclusive VIP tours.
About you
- A passion for delivering a great guest experience and willing to go out of your way to do so.
- Good team player with excellent interpersonal skills.
- Ability to remain calm and efficient under pressure.
- Excellent communication skills with a confident and friendly nature.
- Be honest, reliable and committed, and enjoy responsibility and exceeding expectations.
- You must be aged 16 or over, and above school leaving age to apply for this role.
Your contract
Contracts are available on a zero hour fixed term basis, up until 3rd January 2027. Working hours over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time could be 09.00am, and the latest finish time could be up to 18.00pm. Positions are available from July.
About us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat. With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive attractive benefits that include:
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees.
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off Membership for Friends and Family.
- Discounts on food and beverages and retail merchandise.
- Discounts on VIP Experiences and Accommodation.
- Discretionary bonus scheme.
- Employee Assistance Programme.
- Employer contributory pension scheme.
- Life assurance scheme.
- Perks at work.
- Range of flexible working schemes.
House Guide in Warminster employer: Longleat Enterprises Ltd
Longleat is an exceptional employer that offers a unique work environment steeped in history and surrounded by stunning landscapes. As a House Guide, you will not only engage with guests and share the rich 450-year history of Longleat House but also enjoy attractive benefits such as generous holiday allowances, complimentary tickets, and discounts on experiences. With a strong focus on employee growth and a supportive team culture, Longleat provides a rewarding opportunity for those passionate about delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land House Guide in Warminster
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
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Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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✨Apply Through Our Website!
Don’t forget to check out the openings at Longleat Enterprises Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace House Guide in Warminster
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Longleat Enterprises Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Longleat Enterprises Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Longleat Enterprises Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Longleat Enterprises Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Longleat Enterprises Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
