At a Glance
- Tasks: Deliver exceptional service and maintain cleanliness in our vibrant Food & Beverage outlet.
- Company: Join the Longleat team, where unforgettable experiences come to life.
- Benefits: Enjoy 29 days holiday, free entry to Longleat, and discounts on food and experiences.
- Other info: Flexible hours with opportunities to work in a unique, historic environment.
- Why this job: Be part of a fun, energetic team creating memorable moments for guests.
- Qualifications: Customer service experience is a plus; enthusiasm and teamwork are essential.
The predicted salary is between 12 - 14 £ per hour.
About the role: We have an opening for an enthusiastic Food and Beverage Team Member to join our team on a permanent, part-time basis, dedicated predominantly to our Food & Beverage outlet at Shearwater, although on occasions you will work at our main Longleat site. If you enjoy the vibrant atmosphere of a bustling, guest-facing role where exceptional service takes centre stage then this may be a role for you. Your commitment to excellence will shine as you uphold our upbeat guest interactions and maintain the pristine cleanliness and presentation of the food and beverage service areas. You will be central to helping make each guest's visit memorable and enjoyable.
Key duties will include:
- Provide the highest standard of guest service at all times
- Be knowledgeable about all products sold, advising customers and answering queries
- Operate tills in line with cash handling procedure
- Clear and clean tables
- Ensure all front of house areas are clean and tidy in line with Company hygiene standards
- Drive sales by replenishment of display/fridges and upselling
- Record and keep end of day service wastage to a minimum
- Ensure service work areas are kept in a clean and hygienic condition in line with internal periodic audits
- Ensure service equipment and utensils are handled, maintained and used correctly
About you:
- Demonstrable customer service experience is desirable, although not essential
- An abundance of enthusiasm and energy, and a passion for delivering a great customer service experience
- Excellent communication skills with a confident, mature and friendly nature
- Good team player with excellent interpersonal skills and the ability to work well under pressure
- Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
- Flexible to work extra hours / weekends as required
Your contract: This is a permanent contract, working a minimum of 16 hours per week. Working hours will vary over a 7 day rota basis, including weekends, evenings and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.
A little about us: At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat. With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Why join the Longleat team? In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive attractive benefits that include:
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Membership for Friends and Family
- Discounts on food and beverages and retail merchandise
- Discounts on VIP Experiences and Accommodation
- Discretionary bonus scheme
- Employee Assistance Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
Food & Beverage Team Member - Shearwater in Warminster employer: Longleat Enterprises Ltd
Longleat Estate is an exceptional employer, offering a unique opportunity to work in a stunning natural environment while being part of a team that values engagement, accountability, and continuous improvement. As a Forestry Retail Team Member, you will enjoy attractive benefits such as generous holiday allowances, complimentary tickets, and discounts, all within a supportive culture that prioritises employee well-being and growth. Join us in our mission to provide outstanding customer service and contribute to sustainable forestry practices in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member - Shearwater in Warminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Longleat Enterprises Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Longleat Enterprises Ltd
Don't be shy about reaching out to Longleat Enterprises Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Team Member - Shearwater in Warminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Longleat Enterprises Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Longleat Enterprises Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
