At a Glance
- Tasks: Lead daily operations and ensure guests have a memorable stay at our luxury properties.
- Company: Join the Longleat team, where history meets wildlife in a unique work environment.
- Benefits: Enjoy 29 days holiday, free entry to Longleat, and discounts on food and experiences.
- Other info: Flexible working schemes and excellent career growth opportunities await you.
- Why this job: Make a real impact on guest experiences while working in a fun, dynamic setting.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for customer service.
The predicted salary is between 38291 - 46801 £ per year.
About the role
We are looking for an enthusiastic and guest-focused Assistant Accommodation Manager to join our Accommodation team.
This is an exciting opportunity to help deliver exceptional stays within our luxury properties, leading the day-to-day operation and ensuring every guest receives a positive, safe and memorable experience.
Reporting to the Head of Operations, you will support the smooth daily running of Longleat’s accommodation operation.
You will be a key point of contact for guests, responding to queries, anticipating their needs and coordinating with colleagues across the business to resolve issues quickly and minimise disruption to their stay.
You will lead and support the Accommodation team, manage rotas, time and attendance, and contribute to recruitment, one-to-ones, return-to-work interviews and performance reviews.
You will also oversee external contractors and work closely with the Facilities team and other departments.
This is a varied, hands‑on role in which priorities can change quickly.
You will combine excellent organisation with visible leadership and a genuine commitment to creating an outstanding guest experience.
About you
- Experience working within accommodation or the hospitality industry.
- A strong track record of delivering excellent customer service to a range of guests.
- Experience of leading, motivating and supporting a team.
- Knowledge of health and safety requirements and safe working practices.
- Excellent communication and interpersonal skills, with the confidence to build positive relationships.
- Strong organisational and decision‑making skills, with the ability to prioritise competing demands.
- A proactive, detail‑focused approach and the ability to remain calm under pressure.
- A flexible, can‑do attitude, including the ability to work rotating shifts and use initiative when working independently.
About your contract
You will be employed on a salaried contract, working 40 hours per week over 5 days, including bank holidays and weekends.
A little about us
At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture.
They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.
With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.
Why join the Longleat team?
In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl.
You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.
You will receive attractive benefits that include
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service.
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Membership for Friends and Family
- Discounts on food and beverages and retail merchandise
- Discounts on VIP Experiences and Accommodation
- Discretionary bonus scheme
- Employee Assistance Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
Please note that we reserve the right to close this vacancy before the advertised closing date if a suitable candidate is found.
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Assistant Accommodation Manager in Warminster employer: Longleat Enterprises Ltd
Longleat offers a unique and enriching work environment for the Preventive Conservation Assistant, where you will be immersed in the historic beauty of one of Britain's most significant Elizabethan houses. With a strong commitment to employee well-being, you will enjoy generous benefits such as 29 days of holiday, unlimited free entry to Longleat, and discounts on various experiences, all while contributing to the preservation of invaluable collections. The supportive work culture encourages personal growth and provides opportunities to engage with both heritage conservation and the vibrant wildlife surrounding the estate.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Warminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Longleat Enterprises Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Longleat Enterprises Ltd
Don't be shy about reaching out to Longleat Enterprises Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Accommodation Manager in Warminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Longleat Enterprises Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Longleat Enterprises Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
