At a Glance
- Tasks: Support the Commercial Operations team with admin tasks and maintain the EPOS database.
- Company: Join a vibrant company in the leisure and hospitality sector.
- Benefits: Enjoy 29 days holiday, discounts, and flexible working options.
- Other info: 12-month contract with opportunities for growth and perks.
- Why this job: Be part of a dynamic team and enhance your customer care skills.
- Qualifications: Experience in a busy office and understanding of EPOS systems.
The predicted salary is between 20000 - 25000 £ per year.
Overview
Working in a fast paced environment, the incumbent will be instrumental in helping to enable the smooth running of the Commercial Operations department from an administrative viewpoint.
It will provide a high level of administrative support to the Product Manager and Retail Buyers.
Key elements are demonstrating excellent customer care skills in dealing with customers, both internal and external, and maintaining & developing the ongoing & continuous integrity, infrastructure & information on the EPOS (Electronic Point of Sale) database.
Key Responsibilities
- Maintaining EPOS database and product information for each line.
- Identifying price changes, actioning stock transfers, investigating non scans, processing damages.
- Adhere to and maintain effective management of stock administration and rigorously investigate and elevate all discrepancies.
- Ensure all reports are reviewed on a weekly or monthly basis (as prescribed) investigating any anomalies and escalating concerns to the buyer (e. g. Nil sales reports).
- Responsible for running tolerance checks on item cost and selling price data to ensure financial accuracy of the merchandise management system.
- Liaise with suppliers on matters such as chasing open orders and dealing with invoice queries & credits.
- Producing planograms for stores.
- Analyzing best sellers and ensuring they are always in stock.
About You
- Sound experience in a busy office environment, preferably in leisure and hospitality sector with emphasis on customer care.
- Understanding of EPOS and basic merchandising principles.
- Knowledge of operation of standard office equipment.
- Knowledge of clerical and administrative procedures and systems such as filing and record keeping.
- High standard of presentation and accuracy of work.
- Ability to establish positive working relationships.
- Contract
You will be employed on a 12 month fixed term contract working 16 hours over 2 days per week (Monday to Friday).
Benefits
- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
- Unlimited free entry to Longleat for our employees.
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
- 50% off Membership for Friends and Family.
- Discounts on food and beverages and retail merchandise.
- Discounts on VIP Experiences and Accommodation.
- Discretionary bonus scheme.
- Employee Assistance Programme.
- Employer contributory pension scheme.
- Life assurance scheme.
- Perks at work.
- Range of flexible working schemes.
Commercial Operations Administrator employer: Longleat Enterprises Ltd
Longleat Estate is an exceptional employer, offering a unique opportunity to work in a stunning natural environment while being part of a team that values engagement, accountability, and continuous improvement. As a Forestry Retail Team Member, you will enjoy attractive benefits such as generous holiday allowances, complimentary tickets, and discounts, all within a supportive culture that prioritises employee well-being and growth. Join us in our mission to provide outstanding customer service and contribute to sustainable forestry practices in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Operations Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Longleat Enterprises Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Longleat Enterprises Ltd and let us see your personality shine through!
We think you need these skills to ace Commercial Operations Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Longleat Enterprises Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Longleat Enterprises Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Longleat Enterprises Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Longleat Enterprises Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Longleat Enterprises Ltd will surely appreciate.
