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For Companies At a Glance
- Tasks: Provide exceptional customer service and showcase luxury watches at Selfridges.
- Company: Join Longines and Tissot, renowned brands in the luxury watch industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a prestigious brand and share your passion for watches with customers.
- Qualifications: Retail experience, positive attitude, and a love for watches are essential.
- Other info: Flexible shifts and a chance to engage with international customers.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Retail Sales Advisor – Selfridges Oxford Street – Longines and Tissot
Join to apply for the Retail Sales Advisor – Selfridges Oxford Street – Longines and Tissot role at Longines Watch Co. Francillon Ltd.
Overview
LONGINES
Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world\’s leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the Commonwealth Games and various horse racing events including Royal Ascot.
TISSOT
Tissot, watchmakers blending tradition and pioneering spirit since 1853, nestled in the Swiss mountains of Le Locle. Tissot crafts watches that become the storytellers of life\’s voyage: it’s not just the destination that matters, but the importance of the path filled with significant milestones and unforgettable memories. The brand’s ambassadors include American basketball star Damian Lillard, Italian motorcycling sensation Enea Bastianini, Slovenian cyclist Primož Roglič, and Chinese actors Liu Yifei and Simon Gong. Tissot also partners with the NBA, MotoGPTM, and the Tour de France as Official Timekeeper. Discover Tissot’s collections: T-Touch, PRX, Chemin des Tourelles. Every Swiss timepiece crafted embodies a fusion of heritage and innovation, and while priced accessibly, stands as an enduring legacy defying the constraints of time.
Essential
- Experience in the Retail Industry at a sales advisor level
- Preferably from a watch/jewellery or retail background
- Must have a positive and outgoing outlook
- Must enjoy their work and have a natural passion for watches and customer service
Preferred
- Have experience with luxury watches or jewellery
- Be accommodating to shifts, longer trading hours and staying late for events
- Have experience dealing with international customers
- Ability to communicate in other languages (e.g., Mandarin)
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other products
- Provide reliable information to customers in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Dealing with, and handling of, cash, credit cards and international currency
Care of the Store
- Ensure the store is kept clean and presentable at all times
- Back of house and shop floor are both equally important
- Health and Safety aware
- Good Visual Merchandising standards
Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Present and conduct yourself in a professional manner to customers and colleagues
- Deal with international customers and be familiar with their customs and culture
- Communicate clearly to consumers and colleagues
Product Knowledge
- Attend regular training days
- Take responsibility to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to customers
Other
- Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Profile
This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate changes being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR Manager at your annual appraisal.
Job Location: Oxford Street, W1C 2PQ London, United Kingdom
Company Address: The Swatch Group (UK) Limited, Building 1000, 2nd Floor East Wing, The Royals Business Park, Dockside Road, London E16 2QU, United Kingdom
Seniority level
- Associate
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail Luxury Goods and Jewelry
London, England, United Kingdom 2 weeks ago
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Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot employer: Longines Watch Co. Francillon Ltd.
Contact Detail:
Longines Watch Co. Francillon Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot
✨Tip Number 1
Get to know the brand inside out! Longines and Tissot have rich histories and unique selling points. Familiarise yourself with their collections and key features so you can impress during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us an edge when it comes to landing that Retail Sales Advisor role.
✨Tip Number 3
Show off your passion for watches! Whether it's through personal anecdotes or knowledge of the latest trends, let your enthusiasm shine through in conversations and interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot
Some tips for your application 🫡
Show Your Passion for Watches: When you're writing your application, let your love for watches shine through! Mention any personal experiences or stories that highlight your enthusiasm for timepieces. We want to see that you’re not just looking for a job, but that you genuinely care about the products you'll be selling.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your retail experience, especially if it’s in luxury goods or watches. We appreciate when candidates take the time to align their skills with what we’re looking for at Longines and Tissot.
Be Professional Yet Approachable: While we want to see your personality, remember to keep it professional. Use a friendly tone in your application, as customer service is key in this role. Show us that you can connect with customers while maintaining a level of professionalism.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re serious about joining our team at Selfridges Oxford Street. We can’t wait to hear from you!
How to prepare for a job interview at Longines Watch Co. Francillon Ltd.
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Longines and Tissot's product ranges. Understand the features, history, and unique selling points of their watches. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in retail, especially in a luxury environment like Selfridges.
✨Dress to Impress
Since you’re applying for a role in a luxury retail setting, your appearance matters. Dress smartly and professionally for the interview. This reflects your understanding of the brand’s image and the importance of presentation in retail.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to demonstrate how you would interact with a customer. Practice common sales scenarios, such as greeting customers, answering questions, and closing a sale. This will help you feel more confident and prepared.