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For Companies At a Glance
- Tasks: Provide exceptional customer service and assist in achieving sales targets.
- Company: Join Longines, a prestigious watch brand with a rich heritage.
- Benefits: Competitive salary, training opportunities, and a vibrant work environment.
- Why this job: Be part of a luxury brand and share your passion for watches.
- Qualifications: Retail experience, preferably in luxury or jewellery, and a love for customer interaction.
- Other info: Dynamic role with opportunities to engage with international customers.
The predicted salary is between 28800 - 43200 £ per year.
Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint‑Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the Commonwealth Games and various horse‑racing events including Royal Ascot.
Job Description
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Longines products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Follow airport security checks, where necessary, and all BAA/Heathrow guidelines.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and safety aware.
- Good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and be familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Key Skills
Essential
- Experience in the retail industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for Longines, watches in general, or selling in a luxury retailer.
Preferred
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages for example, Mandarin or Arabic.
This is a description of the job as it is at present. It is the practice of The Swatch Group (UK) Ltd to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as then being performed, or to incorporate whatever changes are being proposed. This procedure is normally carried out through discussion between the post holder and line manager/HR at your annual appraisal. As such please contact your manager or HR if you have any queries in relation to your job description.
Job Location: 6 James Street, WC2E 8BH London, United Kingdom
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB‑London E16 2QU United Kingdom
Retail Sales Advisor - Longines Boutique, Covent Garden - Perm, Full Time employer: Longines Watch Co. Francillon Ltd.
Contact Detail:
Longines Watch Co. Francillon Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Longines Boutique, Covent Garden - Perm, Full Time
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Longines' history, their iconic timepieces, and what makes them stand out in the luxury market. This knowledge will not only impress during interviews but also help you connect with customers when you land the job.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to simulate different customer interactions. Being able to handle various scenarios confidently will set you apart from other candidates and show that you're ready to deliver exceptional service.
✨Tip Number 3
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider tips about the company culture and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the brand. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Retail Sales Advisor - Longines Boutique, Covent Garden - Perm, Full Time
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury retail shine through! Mention any experience you have with high-end products or brands, and why you’re excited about the opportunity to work with Longines.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in retail, especially if you've worked with watches or jewellery before. We want to see how your background fits with what we do!
Be Professional Yet Approachable: In your written application, strike a balance between professionalism and friendliness. Remember, we’re looking for someone who can connect with customers, so let your personality come through while keeping it polished.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Longines Watch Co. Francillon Ltd.
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Longines' product range, both past and present. This means understanding the features, history, and unique selling points of their watches. Being able to discuss specific models and their significance will show your passion and knowledge about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you delivered exceptional customer service. Think about times when you went above and beyond for a customer or handled a difficult situation gracefully. This will demonstrate your ability to create memorable experiences for customers, which is crucial for a role at Longines.
✨Emphasise Your Passion for Luxury Retail
Longines is all about elegance and luxury, so it’s important to convey your genuine interest in high-end products. Share why you love working in luxury retail and how that aligns with Longines' values. This enthusiasm can set you apart from other candidates.
✨Be Ready for Cultural Awareness Questions
Since you'll be dealing with international customers, brush up on cultural customs and etiquette, especially if you speak any additional languages. Be prepared to discuss how you would approach customers from different backgrounds, as this shows your adaptability and awareness in a diverse retail environment.