At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries with a focus on building relationships.
- Company: Join Longines, a prestigious brand known for elegance and excellence in timepieces.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a supportive team atmosphere with a focus on professional development.
- Why this job: Be part of a legendary brand and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Company Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the Commonwealth Games and various horse racing events including Royal Ascot.
Job Description
- To deliver exceptional customer service, ensuring every customer interaction embodies the values of the brand.
- You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers.
- Provide high-quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact.
- Proactively reach out to customers to address potential issues before they escalate, ensuring a seamless and positive experience.
- Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner.
- Ensure complaints are resolved in a customer-focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines.
- Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery.
- Develop into an integral member of the team, promoting clear and open communication between colleagues and customers.
- Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers.
Profile
Essential Skills And Experience
- Exceptional written and verbal communications skills.
- Ability to build strong rapport with customers, using empathy to ensure exceptional service.
- A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently.
- Ability to maintain accuracy, professionalism and make decisions whilst working under pressure.
- Excellent time management skills and able to effectively prioritise workload.
- Skilled in conflict management and having challenging conversations.
- Strong IT skills and proficient with Microsoft Office programmes.
- Demonstrable customer service and complaint handling experience.
Desirable Skills And Experience
- Experience using CRM and/or SAP.
Essential Qualifications
- 5 GCSE including Maths and English (or equivalent).
Job Location
Unit C Adanac Drive, SO16 0BT Southampton, United Kingdom (England)
Company Address
The Swatch Group (UK) Limited, 77 Marsh Wall 12th Floor, London, E14 9SH United Kingdom.
Longines Customer Care Advisor employer: Longines Watch Co. Francillon Ltd.
Longines is an exceptional employer, offering a dynamic work environment in the heart of Southampton, where employees are encouraged to develop their skills and grow within the prestigious Swatch Group. With a strong emphasis on customer service excellence, team collaboration, and a commitment to employee well-being, Longines fosters a culture of respect and innovation, making it a rewarding place for those passionate about horology and customer care.
Contact Details:
Longines Watch Co. Francillon Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Longines Customer Care Advisor
✨Tip Number 1
Get to know Longines inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or via email, being clear and friendly is key. Try role-playing with a friend to nail down how you'd handle customer queries and complaints.
✨Tip Number 3
Be proactive! Think about potential customer issues before they arise. When you reach out to customers first, it shows you're on the ball and genuinely care about their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there.
We think you need these skills to ace Longines Customer Care Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since exceptional written communication is key for the Longines Customer Care Advisor role, make sure your application reflects this. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see how you can connect with customers!
Tailor Your Application:Take a moment to tailor your CV and cover letter to highlight your relevant experience in customer service. Mention specific examples where you've resolved issues or built strong relationships with customers, as this will resonate with us at Longines.
Be Proactive:In your application, demonstrate your proactive approach. Share instances where you anticipated customer needs or took the initiative to resolve complaints before they escalated. This shows us you're ready to embody the values of our brand!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it ensures you’re considered for the role without any hiccups. Let’s get started on this journey together!
How to prepare for a job interview at Longines Watch Co. Francillon Ltd.
✨Know Your Longines
Before the interview, dive deep into Longines' history, values, and product range. Familiarise yourself with their iconic timepieces and recent sponsorships. This knowledge will not only impress your interviewers but also help you connect your answers to the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service or resolved complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your ability to handle challenging conversations with empathy and professionalism.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond more accurately. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Demonstrate Proactivity
Highlight instances where you've anticipated customer needs or proactively solved issues before they escalated. This aligns perfectly with the role's requirement for a proactive approach and will showcase your ability to enhance the customer experience.
