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About the Role

There are 3 roles available on a part time basis for 30, 26 or 36 hours, with the shift patterns below:

• Shift pattern 1 for 30 hours per week: Monday 12:30 – 18:30; Tuesday 12:30 – 18:30; Wednesday 08:00 – 14:00; Thursday 08:00 – 14:00; Friday 12:30 – 18:30

• Shift Pattern 2 for 26 hours per week: Monday 08:00 – 13:30; Wednesday 08:00 – 13:30; Thursday 08:00 – 13:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)

• Shift Pattern 3 for 36 hours: Monday 08:00 – 18:30 (includes 1 hour unpaid lunch break); Tuesday 08:00 – 13:00; Wednesday 12:30 – 18:30; Thursday 12:30 – 18:30; Friday 08:00 – 18:30 (includes 1 hour unpaid lunch break)

You will be responsible for:

• Answering the telephone.
• Managing the Patch\’s (online triage) request.
• Dealing with all enquiries from patients attending the surgery.
• Booking and cancelling appointments.
• Booking in patients arriving for appointments.
• Dealing with non-clinical enquiries regarding prescriptions.
• Recording home visit requests.
• Tidying up waiting area and clinicians’ rooms.
• Filing of notes, correspondence, results etc.
• Taking results via the telephone from hospitals.
• Telephoning patients with results / scans etc., at the doctor’s request.
• Telephoning patients when necessary.
• Attending staff practice meetings.
• Chaperoning for patients when necessary.
• Using SystmOne to send internal tasks, access patient records, send internal and external messages, write patient correspondence.

About the Candidate

You must be a team player with excellent communication skills, telephone manner and have the ability to work under pressure. You will have the following skills / ability:

• Strong inter-personal and prioritisation skills.
• Committed to delivering a quality service, be a team player and proactively identify continuous improvement opportunities and implement them.
• Plan ahead and respond to changes and understand the impact that these changes can have on the overall service delivery of the practice.
• Engage effectively and handle interactions with a wide range of stakeholders and be comfortable with providing advice and support.
• General Practice and SystmOne experience is preferable.

About Us

Longfield Medical Centre is a semi rural training practice with a rapidly growing list size, currently caring for over 16,500 patients, with anticipation of growth to continue over the next few years. For further information please contact Danielle Poole –

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.