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For Companies At a Glance
- Tasks: Lead daily store operations, manage the team, and ensure excellent customer service.
- Company: Join Longchamp, a renowned Parisian brand known for its beautiful craftsmanship and family values.
- Benefits: Enjoy competitive pay, bonuses, health cover, generous holidays, and staff discounts.
- Why this job: Be part of a creative team in a supportive environment with growth opportunities.
- Qualifications: No specific qualifications required; just bring your passion and commitment!
- Other info: Longchamp values diversity and promotes an inclusive workplace for all.
The predicted salary is between 28800 - 43200 £ per year.
The Brand
Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation. Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship. With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment. Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.
Role
The main responsibility of this position is to be fully accountable for the daily operations of the Store alongside the Manager. Your role involves greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the targets set by management. You will manage and motivate the team and take over from the store manager in his/her absence.
Responsibilities therefore are, but not limited to:
- Activities related to the running of the store, customer relations and sales:
- Being an ambassador for the company;
- Ensuring that the sales team upholds the company's values;
- Ensuring that the concession runs smoothly (displays, storage, cleanliness, personal appearance of staff);
- Ensuring that customers are made to feel welcome and taking on sales duties;
- Ensuring that salespeople respect the sales process;
- Ensuring the merchandising and concession is well stocked;
- Ensuring best possible presentation adhering to the company VM guidelines;
- Ensuring excellent in-store service whilst selling the Longchamp collection.
- Managing and unifying a team of salespeople;
- Helping to supervise and lead the entire sales team;
- Analysing and monitoring sales results;
- Assisting in the implementation of sales targets;
- Assisting in the implementation of action plans;
- Passing on skills to teams through coaching;
- Ensuring effective communication within the team to anticipate conflict;
- Preparing annual/quarterly evaluations;
- Helping new employees to settle in.
- Helping to organise schedules, taking into account busy periods and staff working times;
- Opening and closing the store, monitoring cash flow, managing deliveries (checking of delivery notes, handling of anomalies, returns, defective products...);
- Organising restocks if necessary based on sales;
- Monitoring after-sales services effectively (identifying repairs, quotes, ...);
- Controlling stock and helping to conduct annual and rolling stock-takes.
Benefits
- Competitive salary
- Monthly and annual performance bonuses
- Enhanced pension contribution
- Generous holiday allowance after qualifying period
- Private health cover after qualifying period
- Enhanced Maternity, Paternity and adoption pay
- Staff discount
Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.
Supervisor - Longchamp (Greater London) employer: Longchamp
Contact Detail:
Longchamp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Longchamp (Greater London)
✨Tip Number 1
Familiarise yourself with Longchamp's brand values and product range. Understanding their commitment to craftsmanship and customer service will help you demonstrate your alignment with their ethos during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlighting your ability to motivate and unify a team will be crucial for this supervisory role.
✨Tip Number 3
Research the latest trends in fashion retail and customer service excellence. Being able to discuss current industry practices will demonstrate your passion for the role and your proactive approach to staying informed.
✨Tip Number 4
Network with current or former employees of Longchamp if possible. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your discussions.
We think you need these skills to ace Supervisor - Longchamp (Greater London)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Longchamp's values and mission. Highlight your understanding of their commitment to craftsmanship and customer service in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail management, customer relations, and team leadership. Use specific examples that demonstrate your ability to meet sales targets and manage a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your alignment with Longchamp's brand ethos. Mention any previous experience in similar roles and how you can contribute to the store's success.
Highlight Leadership Skills: In your application, emphasise your leadership and coaching abilities. Provide examples of how you've motivated teams and improved sales performance in past positions.
How to prepare for a job interview at Longchamp
✨Know the Brand Inside Out
Before your interview, make sure you research Longchamp thoroughly. Understand their history, values, and product range. Being able to discuss their commitment to craftsmanship and sustainability will show your genuine interest in the brand.
✨Demonstrate Leadership Skills
As a Supervisor, you'll need to manage and motivate a team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to communicate effectively and foster a positive work environment.
✨Showcase Your Customer Service Expertise
Customer relations are key in this role. Be ready to share specific instances where you've gone above and beyond for a customer. Discuss how you build loyalty and enhance the customer experience, as this aligns with Longchamp's values.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Longchamp. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
