Supervisor - Longchamp

Job Description

Title: Supervisor – Longchamp London Locations

Reports To: Store Manager

The Brand

Based in Paris, Longchamp is first and foremost a large, optimistic and independent family business with an international reputation.

Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are both fair and beautiful and the result of excellent craftsmanship.

With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative and committed talent to continue its development in the UK market in a demanding and caring working environment.

Our quickly developing business in the UK and worldwide provides an exciting background for personal development and many opportunities for growth.

Role

The main responsibility of this position is to be fully accountable for the daily operations of the Store alongside the Manager.

Your role involves greeting and advising customers, developing the customer base and building loyalty to the brand and its products so as to achieve the targets set by management. You will manage and motivate the team and take over from the store manager in his/her absence.

Responsibilities therefore are, but not limited to:

Responsibilities

Activities related to the running of the store, customer relations and sales:

• Being an ambassador for the company;
• Ensuring that the sales team upholds the company\’s values;
• Ensuring that the concession runs smoothly (displays, storage, cleanliness, personal appearance of staff);
• Ensuring that customers are made to feel welcome and taking on sales duties;
• Ensuring that salespeople respect the sales process;
• Ensuring the merchandising and concession is well stocked;
• Ensuring best possible presentation adhering to the company VM guidelines;
• Ensuring excellent in-store service whilst selling the Longchamp collection.

Activities related to sales leadership and managerial role:

• Managing and unifying a team of salespeople;
• Helping to supervise and lead the entire sales team;
• Analysing and monitoring sales results;
• Assisting in the implementation of sales targets;
• Assisting in the implementation of action plans;
• Passing on skills to teams through coaching;
• Ensuring effective communication within the team to anticipate conflict;
• Preparing annual/quarterly evaluations;
• Helping new employees to settle in.

Activities related to administrative management:

• Helping to organise schedules, taking into account busy periods and staff working times;
• Opening and closing the store, monitoring cash flow, managing deliveries (checking of delivery notes, handling of anomalies, returns, defective products…);
• Organising restocks if necessary based on sales
• Monitoring after-sales services effectively (identifying repairs, quotes, …);
• Controlling stock and helping to conduct annual and rolling stock-takes.

Benefits

• Competitive salary
• Monthly and annual performance bonuses
• Enhanced pension contribution
• Generous holiday allowance after qualifying period
• Private health cover after qualifying period
• Enhanced Maternity, Paternity and adoption pay
• Staff discount

Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.